Guest Experience Coordinator

Makeready LLC•Nashville, TN

6d•Onsite

About The Position

Noelle serves as a gathering place for some of the city's most interesting voices and makers as it continues to contribute to the spirit that makes it so unique. The Guest Experience Coordinator plays an essential role in creating thoughtful, personalized experiences throughout every stage of the guest journey. Serving as both a welcoming presence and a behind-the-scenes experience curator, this role anticipates guest needs, coordinates meaningful details, and ensures each interaction reflects the warmth, character, and spirit of the hotel. With a particular focus on VIPs, special occasions, and personalized stays, the Guest Experience Coordinator partners across the hotel to create seamless moments that feel effortless, genuine, and memorable.

Requirements

Naturally warm, polished, approachable, and service-minded
Strong verbal and written communication skills with the ability to communicate clearly, professionally, and confidently
Detail-oriented and highly organized, with the ability to manage multiple priorities in a fast-paced environment
Resourceful problem-solver with a positive, solutions-oriented approach
Strong sense of discretion and professionalism when assisting VIPs and handling sensitive guest information

Nice To Haves

Previous experience in a luxury, lifestyle, or full-service hotel environment highly preferred

Responsibilities

Create a warm, personalized arrival and departure experience while supporting seamless Front Desk operations, including guest communication, room assignments, billing inquiries, and other needs throughout the stay
Anticipate guest needs and look for opportunities to create thoughtful, unexpected moments throughout the guest journey
Review daily arrivals, VIP reports, special occasions, and guest preferences to ensure important details are identified and thoughtfully executed
Coordinate customized amenities, welcome experiences, and special touches for VIPs, celebrations, and other key guests
Curate personalized recommendations based on each guest’s interests, preferences, and reason for travel
Follow through on guest requests from beginning to completion, ensuring details are communicated and executed seamlessly