Guest Experience Coordinator

Sanctuary Beach Resort • Marina, CA

8d • Onsite

About The Position

The Guest Experience Coordinator is responsible for overseeing the Guest Experience (GE) department at Sanctuary Beach Resort and Salt Wood. This role ensures an elevated, brand-aligned guest journey and standardizes cross-departmental hand-offs. The position involves managing various aspects of guest services, programming, events, marketing, and property aesthetics.

Requirements

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

Nice To Haves

• Potential Career Path: Guest Experience Manager

Responsibilities

• Design and sourcing of all new retail merchandise, inventory management, budget forecasting, accounting and financial oversight.
• Programming Development, creation of monthly programming schedules, development of new classes, experiences, and offerings, programming structure and guest experience standards.
• Vendor Management, including vendor communication and scheduling, vendor accounting and payment coordination.
• Guest & Private Bookings, including private class reservations, guest scheduling, vendor scheduling for private experiences, and accounting related to private bookings.
• Materials & Supplies purchasing, guest-facing programming flyers, lobby programming binder, and monthly schedules for property and off-site teams.
• Handling all guest arrangements, pricing, departmental coordination plus on the day and up and coordination for Engagements.
• In-House Events & Holiday Programming: Planning & Development (event ideation, pricing recommendations, leadership approval process) and Operations Support (operational coordination, department communication, décor and event setup execution).
• Group Programming: Program Development (vetting and sourcing new group experiences aligned with the Sanctuary brand), Vendor Onboarding (initial vendor setup and accounting coordination), and Sales Team Resources (creation and maintenance of group programming cheat sheets, documentation of all current group experiences and offerings).
• Marketing: Brand & Social Strategy (social media strategy and content alignment and gathering, brand consistency across guest-facing communications), Public Relations & Influencer Relations (press approvals and scheduling, influencer approvals and scheduling, VIP gifting, property cheat sheets for hosted media and influencers, PR strategy and story development, brand promotional partnerships), Digital Marketing (website updates, third-party digital and print marketing placements, development of promotional packages), and Restaurant Marketing (review and management of Salt Wood collateral and marketing initiatives, plus photo shoots).
• Décor & Property Styling: Seasonal & Holiday Décor (holiday décor installations and transitions, seasonal property refreshes), Property Enhancements (design and implementation of interactive guest spaces, new installations and experiential elements, ongoing property aesthetic enhancements), and Décor Management (approval of all new guest-facing décor items, management of department décor requests, check-in/check-out oversight of shared décor inventory).
• Miscellaneous Responsibilities: Property Support (CAPEX sourcing projects, Renewal Studio scheduling, Bonfire digital booking scheduling management and group block-outs), Design Coordination (collection of collateral requests from departments, submission of creative briefs to the HHM Design Team), and Brand Stewardship (final review of guest-facing setups and experiences, ongoing oversight to ensure property experiences remain brand-aligned, elevated, and consistent with Sanctuary standards).

Benefits

• HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed