Guest Coordinator

DAHL • Rochester, MN

2d • Onsite

About The Position

Dahl Collision in Rochester, Minnesota, is a busy auto body repair facility. The Guest Coordinator role works with customers and insurance companies throughout the vehicle repair process after a collision, contributing customer service skills and helping ensure vehicles are repaired according to coverage and company requirements. The posting describes the work under the title “Body Shop Estimator.”

Requirements

• High school diploma or equivalent.
• Excellent customer service skills.
• Basic computer proficiency.
• Positive, friendly attitude and a customer service mentality.
• Enjoy working in a dynamic environment.
• Excellent oral and written communication skills.
• Collaborative mindset as a teammate.
• Math, reading, and software skills.
• Ability to learn new technology, repair and service procedures, and specifications.
• Ability to operate electronic diagnostic equipment.
• Valid driver’s license and clean driving record.

Nice To Haves

• I-CAR Certification is preferred.

Responsibilities

• Participate in developing a proper repair plan for each vehicle.
• Prepare estimates in accordance with insurance partner and company guidelines.
• Maintain and execute a timely schedule before, during, and after repairs are completed.
• Communicate supplements to customers and insurance companies on the same business day they are written.
• Ensure customers’ cars are kept clean and tidy to improve customer happiness.
• Consult with management regarding new procedures and equipment in the industry.

Benefits

• Paid time off.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with an automatic 3% company contribution.
• Life insurance.
• Disability insurance.
• Accident insurance.
• Discounts on vehicles and services.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED