Guest Coordinator

Ulta Beauty, Inc.•Lake Worth, TX

About The Position

The Guest Coordinator engages with guests and promotes Ulta Beauty’s services business through one-on-one interactions in person and over the phone. The role represents Ulta Beauty’s image, products, and culture and supports the Experience Manager (EM) and Assistant Services Manager (ASM), with a focus on sales and events, guest service and associate culture, and operational procedures and compliance. The position calls for a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate salon services and product knowledge. The Guest Coordinator helps achieve store sales and loyalty goals, provides service to guests in the Salon, Haircare, and Skincare areas, handles transactions, and supports salon scheduling, guest records, traffic flow, and issue resolution. They promote services, products, events, and loyalty offerings; assist service providers with appointment execution, rebooking, and guest acquisition; and collaborate with store teams to deliver a well-rounded guest experience. The role also supports compliance with company policies, safety and sanitation standards, scheduling practices, supply readiness, and store cleanliness and loss-prevention procedures. It requires a flexible schedule that includes days, evenings, weekends, and holidays, and involves continuous movement and object coordination, frequent standing and bending, and lifting or moving up to 10 pounds.

Requirements

1 year of relevant work experience or an equivalent combination of education and relevant work experience.
Proficiency with basic technology, such as a Point of Sale system, Apple devices, and Services Booking System.
Competency in sales, products, and services.
Ability to build and maintain strong customer relationships.
Strong communication skills.
Ability to troubleshoot.
Ability to work independently and as part of a team.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

High school diploma is preferred.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty including credit, retail shrink, and omni-channel sales.
Acknowledge guests in the Salon, Haircare, and Skincare areas and provide friendly, prompt, courteous service.
Handle sales, refunds, and exchanges courteously.
Answer salon calls; address and resolve guest concerns; manage the services booking system, guest records, and salon traffic flow; and suggest add-on services.
Inform guests about promotions and events, invite them to try services, and provide product and service recommendations.
Support service providers with daily appointment pages, rebooking, and new guest acquisition.
Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt, regular attendance.
Support an inclusive environment for teammates, peers, and guests.
Communicate and collaborate with the team to build awareness of stylists’ personal goals and help drive success.
Develop guest relationships, identify guest needs, observe consultations, and help ensure service guests receive a 360° experience.
Collaborate with managers, associates, stylists, and skin therapists to grow the business and support the guest experience.
Build professional peer and brand partner relationships focused on exceptional guest service.
Explain the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Attend mandatory trainings and meetings.
Follow Ulta Beauty policies, procedures, standards, and dress code.
Support compliance with safety, sanitation, infection control, and state board guidelines before, during, and after services.
Partner with the EM to use scheduling tools and recommend schedule adjustments to maximize results.
Communicate supply needs to the EM and help ensure guest-readiness.
Help maintain store operational standards and cleanliness in assigned areas.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.