Guest Coordinator

Ulta Beauty, Inc.•Pittsburgh, PA

About The Position

The Guest Coordinator engages with guests and promotes Ulta Beauty’s services business through in-person and telephone interactions. The role represents Ulta Beauty’s image, products, and culture and supports the Experience Manager and Assistant Services Manager by contributing to sales performance, guest service and associate culture, and compliance with operating procedures and standards. The position calls for a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate salon services and product knowledge. The Guest Coordinator supports the services team by managing salon calls, guest concerns, appointment bookings, guest records, salon traffic flow, events, and service recommendations. They collaborate with store associates and service providers to build guest relationships, support appointment and sales goals, maintain store and salon readiness, and ensure policies, safety, sanitation, and state board guidelines are followed.

Requirements

One year of relevant work experience or an equivalent combination of education and relevant work experience.
Proficiency with basic technology, such as point-of-sale systems, Apple devices, and the Services Booking System.
Competency in sales, products, and services.
Ability to build and maintain strong customer relationships.
Strong communication skills.
Ability to troubleshoot.
Ability to work independently and as part of a team.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

High school diploma.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty including credit, retail shrink, and omnichannel sales.
Acknowledge guests in the Salon, Haircare, and Skincare areas and provide friendly, prompt, courteous service.
Handle sales, refunds, and exchanges courteously.
Answer salon calls; address and resolve guest concerns; manage the services booking system, guest records, and salon traffic flow; and suggest add-on services.
Inform guests about promotions and events, invite them to try services, and provide product and service recommendations.
Support service providers with daily appointment pages, rebooking, and new guest acquisition.
Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
Stay informed about industry trends, products, and services, including their ingredients and benefits.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Communicate and collaborate with the team to promote awareness of stylists’ personal goals.
Develop guest relationships and recommend appropriate retail products and services.
Identify guest needs by observing consultations and ensuring service guests receive a 360-degree experience.
Collaborate with store managers, associates, stylists, and skin therapists to grow the business and support the guest experience.
Build professional relationships with peers and brand partners to support exceptional guest service.
Promote the guest loyalty program, including credit and the Ulta Beauty app.
Attend mandatory trainings and meetings.
Follow Ulta Beauty policies, procedures, standards, and dress code.
Support compliance with safety, sanitation, infection control, and state board guidelines before, during, and after services.
Partner with the Experience Manager to use scheduling tools and recommend schedule adjustments to maximize results.
Communicate supply needs to the Experience Manager and maintain guest readiness.
Help maintain cleanliness and operational standards in assigned store areas.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.