Guest Coordinator

Ulta Beauty, Inc. • Paramus, NJ

6h • Onsite

About The Position

The Guest Coordinator engages with guests and promotes Ulta Beauty’s services through one-on-one interactions in person and by phone. The role represents Ulta Beauty’s image, products, and culture and supports the Experience Manager and Assistant Services Manager in achieving performance goals, fostering a positive guest and associate experience, and following operating procedures and compliance standards. It calls for an interest in the beauty industry, exceptional guest service, and the ability to learn and communicate salon services and product knowledge.

The Guest Coordinator supports sales and guest loyalty goals, handles transactions and guest concerns, manages salon bookings and traffic flow, and helps service providers with appointment execution, rebooking, and new guest acquisition. The role also contributes to in-store events, guest recommendations, team collaboration, safety and sanitation compliance, scheduling recommendations, supply readiness, and store standards. The position requires a flexible schedule that includes days, evenings, weekends, and holidays, as well as continuous mobility and frequent physical activity throughout the shift.

Requirements

• One year of relevant work experience or an equivalent combination of education and relevant work experience.
• Proficiency with basic technology, such as a Point of Sale system, Apple devices, and a Services Booking System.
• Competency in sales, products, and services.
• Ability to build and maintain strong customer relationships.
• Strong communication skills.
• Ability to troubleshoot.
• Ability to work independently and as part of a team.
• Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

• High school diploma is preferred.

Responsibilities

• Contribute to store goals for retail and service sales, guest loyalty (including credit), retail shrink, and omnichannel sales.
• Acknowledge guests in the Salon, Haircare, and Skincare areas and provide friendly, prompt, courteous service.
• Handle sales, refunds, and exchanges courteously.
• Answer salon calls; address and resolve guest concerns; manage the services booking system, guest records, and salon traffic flow; and suggest add-on services.
• Inform guests about promotions and events, invite them to try services, and provide knowledgeable product and service recommendations.
• Support service providers with daily appointment pages, rebooking, and new guest acquisition.
• Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
• Stay informed about industry trends, products, and services and their ingredients and benefits during work time.
• Maintain prompt, regular attendance.
• Contribute to an inclusive environment for teammates, peers, and guests.
• Communicate and collaborate with the team to build awareness of stylists’ personal goals and support their success.
• Develop guest relationships and provide appropriate retail and service recommendations.
• Identify guest needs by observing consultations and helping ensure service guests receive a 360° experience.
• Collaborate with managers, associates, stylists, and skin therapists to grow the business and support the guest experience.
• Build professional relationships with peers and brand partners to support collaborative guest service.
• Explain the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
• Attend mandatory trainings and meetings for ongoing professional development.
• Follow Ulta Beauty policies, procedures, standards, and dress code.
• Help ensure safety, sanitation, and infection-control procedures are followed before, during, and after services, and comply with state board guidelines.
• Work with the Experience Manager to use scheduling tools and recommend schedule adjustments that maximize results.
• Communicate supply needs to the Experience Manager and help keep the area guest-ready.
• Maintain store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and assigned areas.
• Protect company assets by following loss-prevention practices and providing exceptional guest service.
• Complete other operational tasks as directed.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.
• Eligible associates may earn overtime pay as required by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED