Guest Coordinator

Ulta Beauty, Inc.•West Chester Township, OH

10h•Onsite

About The Position

The Guest Coordinator engages with guests and promotes Ulta Beauty’s services business through one-on-one interactions in person and over the phone. The role represents Ulta Beauty’s image, products, and culture while supporting the Experience Manager and Assistant Services Manager in sales performance, guest service and associate culture, operational procedures, and compliance. The position calls for a passion for beauty, exceptional guest service, and the ability to learn and communicate salon services and product knowledge. The Guest Coordinator supports retail and service sales, guest loyalty, salon appointment booking and traffic flow, guest records, service recommendations, in-store events, and the daily work of service providers. The role also contributes to an inclusive team environment, develops guest relationships, helps maintain store and salon standards, and ensures adherence to company policies, safety practices, sanitation, infection control, and applicable state board guidelines. The position requires a flexible schedule that may include days, evenings, weekends, and holidays. Working conditions include mobility throughout the store; frequent standing and other physical movements; continuous lifting or moving of up to 10 pounds; object handling; and frequent use of computers and telephones. The pay range is $14.00–$19.00 per hour. Eligible associates may earn overtime as required by law. Full-time positions are eligible for paid time off and health, dental, vision, life, and disability benefits; part-time positions are eligible for dental, vision, life, and disability benefits.

Requirements

One year of relevant work experience or an equivalent combination of education and relevant work experience.
Proficiency with basic technology, such as point-of-sale systems, Apple devices, and the Services Booking System.
Competency in sales, products, and services.
Ability to build and maintain strong customer relationships.
Strong communication skills.
Ability to troubleshoot.
Ability to work independently and as part of a team.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

High school diploma.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty, retail shrink, and omni-channel sales.
Acknowledge guests in the Salon, Haircare, and Skincare areas and provide friendly, prompt, courteous service.
Handle sales, refunds, and exchanges courteously.
Answer salon calls, resolve guest concerns, manage the services booking system and guest records, and support salon traffic flow.
Suggest add-on services and make product and service recommendations when booking appointments and interacting with guests.
Inform guests about promotions and events and invite them to try services, including boutique and salon services.
Support service providers with appointment pages, rebooking, and new guest acquisition.
Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
Stay informed about industry trends, products, and services and their ingredients and benefits during work time.
Maintain prompt, regular attendance.
Support an inclusive environment for teammates, peers, and guests.
Communicate and collaborate with the team to build awareness of stylists’ personal goals and help drive success.
Develop guest relationships and provide appropriate retail and service recommendations.
Observe consultations and identify guest needs to help ensure service guests receive a 360° experience.
Collaborate with managers, associates, stylists, and skin therapists to grow the business and support a well-rounded guest experience.
Build professional relationships with peers and brand partners to support exceptional guest service.
Explain the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Attend mandatory trainings and meetings for ongoing professional development.
Follow and help ensure compliance with Ulta Beauty policies, procedures, and standards, including the dress code.
Help ensure safety, sanitation, and infection-control procedures are followed before, during, and after services and comply with state board guidelines.
Partner with the Experience Manager to use scheduling tools and recommend schedule adjustments to maximize results.
Communicate supply needs to the Experience Manager and help ensure guest readiness.
Maintain operational standards and cleanliness in assigned areas, including the salon, salesfloor, restrooms, backroom, and break area.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.