Guest Coordinator

General Rv Center•Longmont, CO

About The Position

At General RV Center, the Guest Coordinator is the first point of contact for customers and a final touchpoint during the purchasing journey. The role coordinates the final sale with internal teams to support a seamless, informed, and memorable customer experience. The position requires effective communication, customer service, organization, adaptability, and the ability to work independently and collaboratively.

Requirements

High school diploma is required.
Effective verbal and written communication skills.
Previous customer service experience is required, ideally in a retail setting.
People-oriented approach and ability to interact positively with clients and team members.
Ability to work independently and in a team environment.
Ability to troubleshoot and address or resolve customer complaints and issues.
Attentiveness, decision-making, adaptability, and relationship-development skills.
Strong organizational skills, attention to detail, and ability to multitask.

Responsibilities

Welcome guests, assess the purpose of their visit, and direct them to the appropriate department.
Manage incoming calls by routing them appropriately and providing general company information.
Process new and transfer inventory accurately, including printing and reprinting stock tags.
Support recall documentation by checking manufacturer portals and notifying internal teams.
Create new customer profiles in CAMP and maintain accurate internal records.
Track and log dealer license plates used for test drives and support escalation of customer concerns.
Prepare and execute day-of-delivery tasks, including VIP tags, special requests, and CAMP navigation.
Greet customers during delivery, ensure all work orders are completed and paid, provide keys, and thank customers for their business.