Guest Coordinator

Ulta Beauty, Inc. • Arlington Heights, IL

4d • Onsite

About The Position

The Guest Coordinator engages with guests and promotes Ulta Beauty’s services business through in-person and phone interactions. This role represents Ulta Beauty’s image, products, and culture while supporting the Experience Manager and Assistant Services Manager in performance, people, and process priorities. The position requires a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate salon services and product knowledge.

The Guest Coordinator supports retail and service sales, guest loyalty, and in-store events; assists with salon calls, bookings, guest records, concerns, and salon traffic; and helps service providers with appointment execution, rebooking, and new guest acquisition. The role also contributes to an inclusive team environment, follows company policies and compliance standards, supports safety and sanitation practices, and helps maintain store operations and guest readiness.

Requirements

• One year of relevant work experience or an equivalent combination of education and relevant work experience.
• Proficiency with basic technology, such as point-of-sale systems, Apple devices, and the Services Booking System.
• Demonstrated competency in sales, products, and services.
• Ability to build and maintain strong customer relationships.
• Strong communication skills.
• Ability to troubleshoot.
• Ability to work independently and as part of a team.
• Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

• High school diploma is preferred.

Responsibilities

• Contribute to store goals for retail and service sales, guest loyalty, retail shrink, and omni-channel sales.
• Acknowledge guests in Salon, Haircare, and Skincare areas and provide friendly, prompt, courteous service.
• Handle sales, refunds, and exchanges courteously.
• Answer salon phone calls; resolve guest concerns; manage the services booking system, guest records, and salon traffic flow; and suggest add-on services.
• Promote current offers and events, invite guests to try services, and provide product and service recommendations.
• Support service providers with appointment pages, rebooking, and new guest acquisition.
• Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
• Stay informed about industry trends, products, and services and their ingredients and benefits during work time.
• Maintain prompt, regular attendance.
• Contribute to an inclusive environment and build guest relationships through in-person and phone interactions.
• Communicate and collaborate with the team to support stylists’ personal goals and business success.
• Observe consultations, identify guest needs, and help ensure service guests receive a 360° experience.
• Collaborate with store managers, associates, stylists, skin therapists, peers, and brand partners to support the business and guest experience.
• Explain the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
• Attend mandatory trainings and meetings.
• Follow Ulta Beauty policies, procedures, standards, dress code, and applicable state board guidelines.
• Support safety, sanitation, and infection control procedures before, during, and after services.
• Partner with the Experience Manager to use scheduling tools and recommend schedule adjustments that maximize results.
• Communicate supply needs to the Experience Manager and help ensure the salon is guest-ready.
• Help maintain cleanliness and operational standards in assigned store areas.
• Protect company assets by following loss prevention practices and providing exceptional guest service.
• Complete other operational tasks as directed.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.
• Eligible associates may earn overtime pay as required by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED