Guest Coordinator

Ulta Beauty, Inc. • Manteca, CA

5d • Onsite

About The Position

The Guest Coordinator engages with guests and promotes Ulta Beauty’s services business through in-person and phone interactions. The role represents Ulta Beauty’s image, products, and culture and supports the Experience Manager and Assistant Services Manager across sales performance, guest service and associate culture, operating procedures, and compliance. It calls for a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate salon services and product knowledge.

The coordinator helps grow retail and service sales, loyalty, and omni-channel business; supports salon booking and guest records; handles guest concerns and sales transactions; recommends products and services; and assists with appointments and in-store events. The role also collaborates with store teams and service providers, supports a welcoming and inclusive guest experience, follows company and safety standards, and helps maintain operational readiness and cleanliness.

Requirements

• At least 1 year of relevant work experience or an equivalent combination of education and relevant work experience.
• Proficiency with basic technology, such as point-of-sale systems, Apple devices, and the Services Booking System.
• Competency in sales, products, and services.
• Ability to build and maintain strong customer relationships.
• Strong communication skills.
• Ability to troubleshoot.
• Ability to work independently and as part of a team.
• Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
• Ability to meet the position’s physical and mobility demands, including continuous store mobility, frequent standing and other movements, lifting or moving up to 10 pounds, and coordinating and manipulating objects.

Nice To Haves

• High school diploma is preferred.

Responsibilities

• Contribute to store goals for retail and service sales, guest loyalty, retail shrink, and omni-channel sales.
• Acknowledge guests in the Salon, Haircare, and Skincare areas and provide friendly, prompt, courteous service.
• Handle sales, refunds, and exchanges courteously.
• Answer salon calls, resolve guest concerns, manage the services booking system, guest records, and salon traffic flow, and suggest add-on services.
• Promote services, boutiques, current promotions, and events, and provide knowledgeable product and service recommendations.
• Support service providers with appointment pages, rebooking, and new guest acquisition.
• Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
• Stay informed about industry trends, products, services, ingredients, and benefits during work time.
• Maintain prompt, regular attendance.
• Contribute to an inclusive environment and develop guest relationships through in-person and phone interactions.
• Collaborate with the team to support stylists’ goals and a well-rounded guest experience.
• Observe consultations, identify guest needs, and help ensure service guests receive a 360° experience.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
• Attend mandatory trainings and meetings.
• Follow Ulta Beauty policies, procedures, standards, dress code, and applicable state board guidelines.
• Support safety, sanitation, and infection control procedures before, during, and after services.
• Work with the Experience Manager on scheduling tools and recommend schedule adjustments to maximize results.
• Communicate supply needs and help ensure guest-readiness.
• Maintain operational standards and cleanliness in assigned areas of the store.
• Protect company assets by following loss-prevention practices and providing exceptional guest service.
• Complete other operational tasks as directed.

Benefits

• Eligible full-time associates receive paid time off and health, dental, vision, life, and disability benefits.
• Eligible part-time associates receive dental, vision, life, and disability benefits.
• Eligible associates may earn overtime pay as required by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED