Guest Service Coordinator I

Wheeler Mission Ministries • Indianapolis, IN

2d • $16 - $0 • Onsite

About The Position

The Guest Service Coordinator I provides care to assigned shelter guests during their residency at Wheeler Mission and offers general guest support. The role assists with daily program operations, helps create a welcoming environment, and supports evening and weekend activities as assigned. The coordinator checks guests in and out, guides guests using approved techniques and scripture, helps monitor meals and nightly activities, greets and supervises volunteers as needed, responds to disputes, and documents incidents. Administrative work includes coordinating with team members and supervisors, attending program meetings, completing paperwork and incident reports, responding to email, and maintaining required reports.

Wheeler Mission Ministries is a privately funded, evangelical Christian nonprofit ministry. Employees are expected to have a personal relationship with Jesus Christ, subscribe to the ministry’s mission, vision, statement of faith, core values, and employment qualifications, and share the Gospel as opportunities arise. This position has no direct reports, though it may assist with supervising program guests and volunteers. The role is non-exempt and full-time, with shifts that may change based on program needs. Occasional weekends, extended hours, or overtime may be required.

Requirements

• At least 1 year of successful, recent work experience demonstrating dependability and a strong work ethic.
• Flexibility to work different shifts and hours, including occasional weekends; shifts may change at the Director’s discretion.
• Effective verbal communication skills and the ability to read, write, and interpret documents essential to the role.
• High school diploma or GED, or willingness to work toward an HSE during the first year of employment.
• Demonstrated desire to learn, grow, and develop in previous roles and situations.
• Ability to learn software systems that support the role and Wheeler Mission operations.
• Basic proficiency with Microsoft Office Suite, including email and Word.
• Belief in the inerrancy of the Holy Bible and adherence to Wheeler Mission employee policies and core values.
• Ability to pass a post-offer background check and required drug and/or alcohol testing, and to comply with the organization’s drug and alcohol policy.
• Ability to perform the listed physical functions, with reasonable accommodations, including walking short distances and stairs, operating standard office equipment, sitting or standing for prolonged periods, and lifting office supplies and equipment up to 20 pounds.

Nice To Haves

• At least 1 year of general experience in a nonprofit program department.
• Familiarity with Wheeler Mission’s program focus and residents’ experiences, including addiction support, mental health issues, and trauma support.
• Knowledge of guest relations, de-escalation, trauma-informed care, and mental health support.
• Basic proficiency with Mission Tracker Software and Paycom.

Responsibilities

• Assist with daily program operations and help create a welcoming environment for shelter guests.
• Check guests in and out using guest software and follow Wheeler Mission policies and procedures.
• Inform staff, using the required written form, when guests do not return.
• Provide guests with guidance when appropriate, using approved techniques and scripture.
• Assist with monitoring meals and ensure assigned daily tasks are completed.
• Collaborate with staff to facilitate and supervise nightly guest activities.
• Mediate disputes when appropriate and document incidents for the Director and other program staff.
• Greet volunteers, direct them to their volunteer areas, and provide supervision as needed.
• Assist with special events and other program duties as assigned.
• Meet daily with team members and the supervisor to review guest changes and situations requiring attention.
• Participate in daily, weekly, and other regular program meetings.
• Complete paperwork and incident reports, answer email, and maintain required reporting.

Benefits

• A $1.00 per-hour shift differential for work between 5:00 p.m. and 11:00 p.m.
• A $2.00 per-hour shift differential for work between 11:00 p.m. and 7:00 a.m.
• Potential additional $0.50 per-hour pay increase upon completion of the SkillBridge training program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED