Guest Service Coordinator

CWS CORPORATE LEASING LLC • Washington, DC

1d • $22 - $27 • Onsite

About The Position

The Guest Service Coordinator is an essential point of contact for current and prospective clients seeking corporate housing in the region. The role provides sales support by preparing pricing and availability options, facilitating new lease paperwork, and ensuring a high level of customer satisfaction. The coordinator learns the details of apartment units and properties, supports guests before and during their stay, and coordinates with clients, property partners, and internal teams. The position is based in Washington, DC and reports to the Account Manager. No positions are supervised.

Requirements

• High school diploma, GED, or equivalent.
• Ability to pass annual background, drug, and driving record checks in accordance with company policy and guidelines.
• Maintain a valid, unexpired driver’s license meeting company driving standards, as well as current automobile insurance and registration.

Nice To Haves

• Background in customer service, property maintenance management, or corporate housing.
• Computer proficiency, particularly with Microsoft Outlook and Word, and familiarity with smartphone technology.

Responsibilities

• Provide pricing and availability options while maximizing margins and finding creative solutions to book leads.
• Learn apartment locations, amenities, arrival directions, floor plans, and other details needed to meet client needs.
• Establish and maintain relationships with clients and properties.
• Ensure clients meet pre-screening qualifications before move-in.
• Facilitate new client lease paperwork and ensure apartments are ready for guest move-in.
• Review reservation status daily to determine availability.
• Identify vacant units with the highest priority for leasing and maximum profit.
• Maintain accurate, current electronic files for clients, supply partners, and apartment communities.
• Complete timely and accurate data entry in company systems.
• Refer leads to preferred locators when clients do not meet qualifications.
• Respond to client inquiries to maximize lease bookings while maintaining high customer service.
• Answer questions about pricing and corporate apartment options.
• Respond to and prevent customer service issues.
• Call guests before arrival to answer last-minute questions and offer additional amenities.
• Answer guest questions about properties and move-in and move-out procedures.
• Liaise among the area market, Business Development Associates, and Client Services team members.
• Conduct a 24-hour follow-up call with each guest.
• Notify guests when work orders are completed.
• Follow up with clients after their issues have been resolved.
• Monitor client work orders to ensure timely completion, communicate delays, and update requests for additional guest needs.
• Communicate with the Home Services department and supply chain partners.
• Perform monthly marketing duties as assigned by the area manager.

Benefits

• Medical insurance
• Dental insurance
• Health savings account
• 401(k)
• Life insurance
• Employee Assistance Program
• Short-term disability
• Long-term disability
• Professional development
• Paid holidays, including the employee’s birthday
• Fitness reimbursement
• BRIDGE program recognizing volunteerism and encouraging growth, leadership, creativity, and community involvement

What This Job Offers

• Education Level: High school or GED