Service Process Coordinator

Citi • O'Fallon, IL

11d • $45,040 - $58,760 • Onsite

About The Position

The Service Process Coordinator 4 performs moderately complex and varied assignments, with most impact related to quality of execution. The role works with limited supervision and may service an expansive array of products and services. It applies technical and administrative expertise, specialized functional-area skills, and basic knowledge of underlying professional or technical principles and standards. Procedures are well defined. The coordinator understands how their duties relate to others in the team or unit and how the unit integrates with others to accomplish the function’s work. The role exchanges moderately complex information, may occasionally handle awkward contacts, and requires basic knowledge of the organization and its policies. It uses research, information gathering, and analysis skills to evaluate factual information, and applies judgment based on practice and precedence to select among defined options while understanding the consequences.

The position organizes, records, and services the production output of various servicing activities, potentially interacting with internal and external customers. It resolves complex issues, performs complex servicing activities under limited supervision, works on complex projects, and occasionally mentors lower-level processors. Work includes reconciling historical accounts and performing reapplication and re-amortization functions. The role also requires risk-aware business decisions, compliance with applicable laws, rules, regulations, and policy, sound ethical judgment, protection of Citi’s reputation, clients, and assets, and transparent escalation, management, and reporting of control issues.

This is a full-time position based at 1000 Technology Drive, O’Fallon. The listed salary range is $45,040 to $58,760. Citi may also provide eligible employees with incentive and retention awards, and offers benefits including medical, dental, and vision coverage; 401(k); life, accident, and disability insurance; wellness programs; vacation and sick leave; and paid holidays. Offerings may vary by jurisdiction, job level, and date of hire.

Requirements

• 1–3 years of relevant experience.
• Proficiency with Microsoft Excel.
• High school diploma or equivalent.
• Requires sitting at a computer for the majority of an 8-hour shift.
• Ability to maneuver 30-pound banker’s boxes and push or pull fully loaded wooden carts.
• May assist with pulling files or re-filing.
• Related processing experience and basic knowledge of the organization and its policies, as well as basic understanding of department or unit policies and procedures.

Nice To Haves

• Loan servicing or processing experience preferred.
• Basic knowledge of state and regulatory investor guidelines preferred.

Responsibilities

• Organizes, records, and services the production output of various servicing activities, which may involve interacting with internal and external customers.
• Resolves complex issues and performs the most complex servicing activities under limited supervision.
• Works on complex projects.
• Occasionally mentors lower-level processors.
• Reconciles historical accounts and performs reapplication and re-amortization functions.
• Supports an expansive array of products and services.
• Applies specialized functional-area skills and basic knowledge of professional or technical principles and standards.
• Assesses risk in business decisions, supports compliance with applicable laws, rules, regulations, and policy, safeguards Citi’s reputation, clients, and assets, and escalates, manages, and reports control issues transparently.

Benefits

• Medical, dental, and vision coverage.
• 401(k).
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off, including planned vacation time and unplanned sick leave.
• Paid holidays.
• Eligible employees may receive discretionary and formulaic incentive and retention awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED