Service Process Coordinator

Citi • O'fallon, MO

9d • $45,040 - $58,760 • Onsite

About The Position

The Service Process Coordinator 4 performs moderately complex and varied assignments, with most impact related to quality of execution. The role works with limited supervision and may service an expansive array of products and services. It requires technical and administrative expertise, specialized functional-area skills, and basic knowledge of underlying professional or technical principles and standards. Procedures are well defined. The coordinator understands how their duties relate to teammates and how the unit integrates with others to accomplish the function’s work. The role exchanges moderately complex information, may occasionally handle awkward contacts, and requires basic knowledge of the organization and its policies. It applies research, information-gathering, and analysis skills to factual information, using judgment based on practice and precedent to select among defined options and understand their consequences.

The position is full-time and scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. CST. It is 100% onsite at Citi’s O’Fallon campus in Missouri. The salary range is $45,040 to $58,760 per year. Eligible employees may also receive discretionary or formulaic incentive and retention awards. Citi offers benefits that may include medical, dental, and vision coverage; a 401(k); life, accident, and disability insurance; wellness programs; paid vacation and sick leave; and paid holidays. Offerings may vary by jurisdiction, job level, and hire date.

Requirements

• 1–3 years of relevant experience.
• Proficiency with Microsoft Excel.
• High school diploma or equivalent.
• Ability to sit at a computer for most of an 8-hour shift.
• Ability to maneuver 30-pound banker’s boxes and push or pull fully loaded wooden carts.
• Must work 100% onsite at the O’Fallon campus.
• Work Monday through Friday, 8:00 a.m. to 4:30 p.m. CST.

Nice To Haves

• Loan servicing or processing experience.
• Related processing experience and basic knowledge of the organization and its policies, as well as basic understanding of department or unit policies and procedures.
• Basic knowledge of state and regulatory investor guidelines.

Responsibilities

• Organize, record, and service the production output of various servicing activities, which may involve interacting with internal and external customers.
• Resolve complex issues and perform the most complex servicing activities under limited supervision.
• Work on complex projects.
• Occasionally mentor lower-level processors.
• Reconcile historical accounts and perform reapplication and re-amortization functions.
• Support an expansive array of products and services.
• Apply specialized functional-area skills and basic knowledge of well-defined professional or technical principles and standards.
• Assess risk appropriately in business decisions, considering the firm’s reputation and safeguarding Citi, its clients, and assets; drive compliance with applicable laws, rules, and regulations; adhere to policy; apply sound ethical judgment; and escalate, manage, and report control issues transparently.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k)
• Life insurance
• Accident insurance
• Disability insurance
• Wellness programs
• Paid vacation
• Paid sick leave
• Paid holidays
• Discretionary and formulaic incentive and retention awards may be available to eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED