Service Process Coordinator Print Center

Citi • Sioux Falls, SD

10d • $40,960 - $53,440 • Onsite

About The Position

The Service Process Coordinator 4 performs moderately complex and varied assignments, with most impact related to quality of execution. The role works with limited supervision, may service a wide range of products and services, and applies technical and administrative expertise and specialized functional-area skills. Duties are governed by well-defined technical procedures and require understanding how the work relates to team and unit activities. The coordinator exchanges moderately complex information, uses research and analysis to assess factual information, and applies judgment based on practice and precedence to choose among defined options.

In the Print Center, the coordinator prints, prepares, and mails customer correspondence according to established procedures and deadlines. The role operates printing and mailing machinery, performs quality checks for accuracy and mailing-standard compliance, and monitors department inventory, including paper, envelopes, and other supplies. Other duties may be assigned as required. The position is full-time and requires 100% on-site work in Sioux Falls, South Dakota, on a Monday–Friday schedule from 6:30 AM to 3:00 PM, with rotating half-day Saturday shifts as scheduled.

Requirements

• 1–3 years of relevant experience.
• Related processing experience.
• Basic knowledge of the organization and its policies, and basic understanding of department or unit policies and procedures.
• Ability to maneuver 30-pound banker’s boxes and push or pull fully loaded wooden carts.
• High school diploma or equivalent.
• Must attach a resume for consideration.
• Must work 100% on-site in Sioux Falls, South Dakota.
• Must work Monday through Friday, 6:30 AM–3:00 PM, and rotating half-day Saturday shifts as scheduled.

Nice To Haves

• Basic knowledge of state and regulatory investor guidelines is preferred.

Responsibilities

• Organize, record, and service production output for various servicing activities, interacting with internal and external customers as needed.
• Resolve complex issues and perform the most complex servicing activities under limited supervision.
• Work on complex projects.
• Occasionally mentor lower-level processors.
• Reconcile historical accounts and perform reapplication or re-amortization functions.
• Support a wide array of products and services.
• Assess risk in business decisions, protect the firm's reputation and assets, comply with applicable laws and policies, exercise sound ethical judgment, and escalate, manage, and report control issues transparently.
• Print, prepare, and mail customer correspondence according to established procedures and deadlines.
• Operate printing and mailing machinery to complete daily production workloads.
• Perform quality checks to ensure accuracy and compliance with mailing standards.
• Maintain and monitor department inventory, including paper, envelopes, and other supplies.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation and sick leave
• Paid holidays
• Eligible employees may receive discretionary and formulaic incentive and retention awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED