Print Service Technician

ManpowerGroup WorkMyWay•Flint, MI

23h•Onsite

About The Position

The role performs analytical and interpretive tasks related to financial and expense transactions, prioritizing work to meet daily, weekly, and monthly KPIs. It involves responding to customer inquiries, maintaining employee profiles in travel and expense systems, researching and resolving Concur and expense issues, communicating customer policies, and helping reconcile corporate card accounts and other financial transactions. The position works with representatives across the customer organization and provides customer service and training to internal and external customers. It requires adherence to Ricoh and customer policies and procedures. The position is based onsite in an office environment with adequate lighting and ventilation and a normal range of temperature and noise. It involves daily contact with internal and external customers and occasional stress from a high-volume call center environment and periodic workload pressures. Work assignments are varied and may involve problems without established precedents.

Requirements

Intermediate to advanced knowledge of Microsoft Outlook, Excel, and Word.
Associate degree or comparable work experience.
Demonstrated ability to provide a high level of customer service using effective verbal and written communication skills.
Excellent attention to detail.
Excellent analytical and organizational skills, including the ability to recognize discrepancies.
Ability to multitask and manage a fluctuating workload.
Ability to make effective decisions.
Ability to work in a fast-paced environment with a high degree of accuracy and minimal supervision.
Ability to work independently and as part of a team.
Ability to develop goals and plans to prioritize, organize, and accomplish assigned tasks.
Ability to review and understand general instructions and prepare, provide, and convey diversified information to a broad spectrum of recipients.

Nice To Haves

Previous customer care and/or technical support experience.

Responsibilities

Receive customer requests and inquiries by phone, email, and instant messenger, and respond within established timelines.
Create, monitor, update, and close employee profiles in the customer’s travel and expense database and handle other financial transactions.
Research and analyze issues using tools including Concur, Citibank, and the internet.
Understand and communicate the customer’s policies to external customers.
Troubleshoot and resolve intermediate and advanced Concur and expense-related issues, or determine the resources needed to resolve them.
Escalate issues to management as needed to ensure timely resolution.
Maintain related files and control records in accordance with the customer’s internal controls.
Interact regularly with employees at all levels of the customer organization, including Executive, Treasury, Corporate Compliance, Human Resources, and Legal.
Assist customers with reconciling corporate card accounts and other financial transactions as needed.
Provide customer service and assist with training internal and external customers.
Adhere to Ricoh and customer policies and procedures.
Perform other duties as assigned.