Service Process Coordinator

Citi • Sioux Falls, SD

9d • $40,960 - $53,440 • Onsite

About The Position

The Service Process Coordinator 4 performs moderately complex and varied servicing and processing assignments, with impact primarily tied to quality of execution. The role works with limited supervision and may support a broad range of products and services. It applies specialized functional-area skills and basic knowledge of relevant professional and technical principles, standards, procedures, and organizational policies. The role uses factual information, research, and analysis to select appropriate actions from defined options, applying judgment based on practice and precedent and understanding the consequences of decisions. It exchanges moderately complex information with others and may occasionally handle awkward contacts.

The position organizes, records, and services production output across servicing activities, including customer-facing work. It resolves complex servicing issues, contributes to complex projects, reconciles historical accounts, and performs reapplication and re-amortization functions. It may mentor lower-level processors and supports administrative activities by following established processes, maintaining consistency and accuracy, and meeting quality and timeline expectations. It applies sound judgment within defined procedures and scope, addresses routine and non-standard issues, identifies solutions, and escalates as needed.

Specific duties include preparing and scanning vendor payment customer checks and correspondence according to procedures and deadlines; investigating and responding to emails about payment rejects; locating checks for posting after account numbers are identified; and printing letters and mailing checks back to customers when checks cannot be posted. The role requires assessing risk, complying with applicable laws, rules, regulations, and policies, safeguarding the firm's reputation, clients, and assets, and transparently escalating, managing, and reporting control issues.

This is a full-time, 100% onsite position in Sioux Falls, South Dakota. The schedule is Monday through Friday, 6:00 a.m. to 3:00 p.m. The salary range is $40,960 to $53,440 per year. A resume must be attached for consideration.

Requirements

• 1–3 years of relevant experience.
• High school diploma or equivalent.
• Proficiency with Microsoft Excel.
• Related processing experience and basic knowledge of the organization and its policies, as well as department or unit policies and procedures.
• Ability to sit at a computer for the majority of an 8-hour shift.
• Ability to maneuver 30-pound banker’s boxes and push or pull fully loaded wooden carts.
• Must work 100% onsite in Sioux Falls.
• Resume must be attached for consideration.

Nice To Haves

• Loan servicing or processing experience.
• Basic knowledge of state and regulatory investor guidelines.

Responsibilities

• Organize, record, and service production output for various servicing activities, interacting with internal and external customers as needed.
• Resolve complex issues and perform complex servicing activities with limited supervision.
• Work on complex projects.
• Occasionally mentor lower-level processors.
• Reconcile historical accounts and perform reapplication and re-amortization functions.
• Support a broad range of products and services.
• Prepare and scan vendor payment customer checks and correspondence in accordance with established procedures and deadlines.
• Investigate and respond to emails related to payment rejects.
• Locate checks for posting after the account number has been located.
• Print letters and mail checks back to customers when checks cannot be posted.
• Apply judgment to routine and non-standard situations within defined procedures; identify solutions or escalate issues as required.
• Ensure administrative processes are followed and outputs are accurate, consistent, and delivered within expected timelines.
• Assess risk, comply with applicable laws, rules, regulations, and policy, safeguard the firm's reputation and assets, and escalate, manage, and report control issues transparently.

Benefits

• Medical insurance
• Dental insurance
• Vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation and sick leave
• Paid holidays
• Discretionary and formulaic incentive and retention awards for eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED