Service Coordinator Jobs

About The Position

Requirements

• High school diploma
• Minimum of two years’ experience in accounting, service dispatching or related field.
• Proficient in keyboarding and computer applications, including Excel, Word, and Outlook.
• Ability to build and maintain positive interpersonal relationships with internal team members, as well as team members at all levels of the organization
• Demonstrates a professional and courteous telephone demeanor
• Ability to handle a multi-lined phone system for client calls
• Skilled in follow-up and follow through with technicians and clients
• Ability to prioritize and address urgent tasks efficiently
• Capable of managing multiple tasks with attention to detail.
• Strong problem-solving skills

Nice To Haves

• Construction accounting experience preferred.
• Familiarity with standard concepts of HVAC , Electrical, Plumbing or Automation, preferred.

Responsibilities

• Communicate with clients to determine needs.
• Troubleshoot problems over the phone to prepare technicians for work.
• Schedule and notify service technicians of work order assignments.
• Review all work orders and record details of the service to be performed.
• Assist in procuring necessary supplies for service calls.
• Receive check-in calls from the service technicians and inform of the next job to respond to.
• Support service technicians and notify Project Managers and Account Executives of information regarding their clients.
• Create new work order numbers, enter work performed, and maintain Spectrum.
• Maintain client repair records using computer database to track detailed history of the work performed at their sites.
• Evaluate work completed in Spectrum and Xoi to ensure optimal billing profitability.
• Maintain the Field Connect dispatching board to ensure effective and efficient use of technician capacity.
• Collaborate with Account Executives and Service Contract Administrators to maintain and update service contracts.
• Manage duty calendar, assign on-call schedule, notify technicians of their week, and inform the answering service of the schedule and emergency numbers.
• Possess a thorough understanding of the service work order module and service contract within Spectrum.
• Actively engage in all aspects of dispatch operations.
• Handle various reporting tasks as requested.
• Prepare and process billings for Spot Service.
• Understand the flow and cost on work orders.
• Manage collections by following up with clients via phone or email regarding outstanding invoices.
• Record equipment usage for accurate billing on service-related work orders.
• Perform routine accounting duties in compliance with established procedures.
• Scan, file and digitally attach documentation for recordkeeping.