Service Loyalty Coordinator - AutoNation Hyundai Carlsbad

AutoNation • Carlsbad, CA

5d

About The Position

The Service Loyalty Coordinator makes outbound service calls, builds relationships with customers, and schedules appointments for the Service Department. The role also supports service consultants and dealership management, handles customer payments, and processes and files repair-order documentation.

Requirements

• High school diploma or equivalent.
• One-year certificate from a college or technical school, three to six months of related experience and/or training, or an equivalent combination of education and experience.
• Ability to read, write, add, subtract, divide, and comprehend written instructions and information.
• Demonstrated customer service skills.
• Demonstrated communication and interpersonal skills.

Nice To Haves

• Six to twelve months of previous work experience.
• Previous industry experience.

Responsibilities

• Ask customers qualifying questions to uncover their needs and direct calls appropriately.
• Ensure service consultants receive messages promptly.
• Make service appointments when service consultants are unavailable and route appointment information to the appropriate service consultant.
• Provide reporting to dealership management.
• Collect retail charges from customers in cash, check, or an authorized charge account; provide proper change and/or receipts.
• Process and document charge purchases according to Controller-established policies.
• Close internal repair orders promptly and route them to the Billing Clerk for processing.
• File accounting copies of repair orders and parts tickets, and file hard copies of repair orders in customer service files.

Benefits

• Competitive compensation and 401(k) matching.
• Health, dental, and vision insurance plans and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide, a website offering deals from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED