Sales Associate - AutoNation Hyundai Carlsbad

AutoNation • Carlsbad, NM

2d • $5,000 - $10,000

About The Position

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide them through vehicle purchases in AutoNation’s no-haggle sales environment. The role involves responding promptly to leads, answering questions, providing information, and helping customers move from online or phone contact to an in-store experience.

Associates help customers select vehicles, discuss terms and payment options suited to their budgets and expectations, and close sales. They provide customer support before and after the purchase, follow up to ensure satisfaction, encourage customer loyalty, and help transition customers to the Service department.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably in retail.

Responsibilities

• Respond to customer leads promptly online, by phone, and in person.
• Answer customer questions and provide vehicle and purchase information.
• Guide customers from phone and internet contact to an in-store experience.
• Help customers select vehicles and discuss terms and payment options that fit their needs, budgets, and expectations.
• Close vehicle sales.
• Follow up with customers after purchase to ensure satisfaction and drive loyalty.
• Help transition customers to the Service department.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide, a website with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED