Sales Associate - AutoNation Subaru Carlsbad

AutoNation • Carlsbad, CA

8h

About The Position

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide their vehicle purchase in AutoNation’s no-haggle sales environment. The role involves responding to leads promptly, answering questions, providing information, and helping customers move from phone or internet contact to an in-store experience. Associates help customers select vehicles, discuss terms and payment options that fit their needs and budgets, and close sales. They provide an exceptional experience before and after purchase, follow up to ensure customer satisfaction, and help transition customers to the Service department to support vehicle ownership. The position offers a stated pay range of $5,000 to $10,000 per month.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, with retail preferred.
• Strong communication and interpersonal skills.
• A desire to help people and exceed expectations.

Responsibilities

• Respond to customer leads in a timely fashion and communicate with customers online, over the phone, and in person.
• Answer questions and provide information to guide customers from initial contact to an in-store experience.
• Help customers select a vehicle and negotiate terms and payment options suited to their needs, lifestyles, budgets, and expectations.
• Close vehicle sales while providing an exceptional customer experience.
• Follow up with customers after purchase to ensure satisfaction and drive loyalty.
• Help transition customers to the Service department to support their ownership experience.
• Set and achieve targeted goals.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Discounts and deals through YouDecide, a website with offers from providers and retailers.
• Career paths into finance, management, and beyond.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED