Area Customer Service Coordinator

Ricoh Americas Holdings • Exton, SC

9d • Onsite

About The Position

The Area Customer Service Coordinator supports daily operations and service delivery across multiple customer locations, helping maintain consistent, high-quality service tailored to client needs. The role provides on-site business services, assists with new account and service implementations, and works with management to improve operational processes and customer satisfaction. It requires local travel between client sites, flexibility to respond to operational needs, regular use of a personal vehicle, and a service-first approach to customer interactions.

Requirements

• High school diploma and at least 12 months of relevant work experience.
• Flexibility and adaptability to travel between customer locations within a 40–50-mile radius.
• Ability to work shifts scheduled between 7 a.m. and 7 p.m.; overtime, including weekends, may be required based on geographical location.
• Regular use of a personal vehicle.
• Valid driver's license and automobile insurance meeting or exceeding company-required coverage levels.
• Data-driven and innovative approach, excellent communication abilities, and a customer-centric mindset.
• Ability to perform physical activities such as prolonged standing, walking, bending, reaching, stretching, and climbing, and to lift or move items weighing up to 50 pounds.

Nice To Haves

• Additional education beyond high school.
• Proficiency in Microsoft Office and other computer operations.
• Prior experience in customer service or related fields.
• Commitment to personal growth and accountability through ongoing education and development opportunities.

Responsibilities

• Provide coverage across multiple customer sites, delivering consistent service and operational support based on each client's needs.
• Provide on-site mail and print services, hospitality support, reception and front desk coverage, shipping and receiving, courier coordination, and printer fleet management.
• Travel locally, including day trips to post offices and satellite office locations, to support client operations.
• Collaborate with management to improve operational processes, follow best practices, and support continuous improvement using data-driven insights.
• Support Field Implementation Managers with implementing new customer accounts and service expansions.
• Maintain professionalism, build positive customer relationships, and deliver service with a customer-first mindset.
• Adapt to new challenges and take accountability for delivering exceptional service.

Benefits

• A monthly stipend of $260 to support role-related incidental expenses associated with travel and maintaining an onsite presence across multiple client locations.
• Reimbursement for business mileage at the current IRS-approved rate when traveling for company business beyond the normal commute to and from the primary work location.
• Reimbursement for approved business-related parking fees and tolls incurred while performing job responsibilities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED