Area Customer Service Coordinator

Ricoh • Denver, CO

10d • $19 - $23 • Onsite

About The Position

The Area Customer Service Coordinator supports daily operations and service delivery across multiple customer sites in an assigned geographical area. The role provides on-site business services tailored to client needs, assists with new account implementations and service expansions, and works with management to improve operational processes. Regular local travel between client locations is required, including possible day trips to post offices and satellite offices. The role involves use of a personal vehicle and may require flexibility to respond to operational and customer needs across a 40–50-mile radius.

The coordinator is expected to provide professional, customer-focused service, build positive relationships, adapt to new challenges, and contribute to continuous improvement. Shifts fall between 7 a.m. and 7 p.m.; overtime, including weekends, may be required based on geographical location. Some physical effort is required, including standing, walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 pounds.

Requirements

• High school diploma and at least 12 months of relevant work experience.
• Flexibility and adaptability to meet the demands of a dynamic work environment, including travel between customer locations within a 40–50-mile radius.
• Ability to work shifts between 7 a.m. and 7 p.m., with possible overtime including weekends based on geographical location.
• Regular use of a personal vehicle; must maintain a valid driver’s license and automobile insurance meeting or exceeding company-required coverage levels.
• Data-driven and innovative approach, excellent communication abilities, and a customer-centric mindset.
• Ability to perform physical activities that may include long periods of standing, walking, bending, reaching, stretching, climbing, and lifting or moving items up to 50 pounds.

Nice To Haves

• Additional education beyond high school.
• Proficiency in Microsoft Office and other computer operations.
• Prior experience in customer service or related fields.
• Commitment to personal growth and accountability through ongoing education and development opportunities.

Responsibilities

• Provide coverage across multiple customer sites, ensuring consistent, high-quality service delivery and operational support based on client needs.
• Deliver on-site business services, including mail and print services, hospitality support, reception/front desk coverage, shipping and receiving, courier coordination, and printer fleet management.
• Travel locally, including day trips to post offices and satellite office locations, as needed to support client operations.
• Collaborate with management to enhance operational processes, comply with best practices, and drive continuous improvement using data-driven insights.
• Assist Field Implementation Managers with the implementation of new customer accounts and service expansions.
• Maintain a service-first approach, professionalism, authenticity, and positive customer relationships.
• Adapt to new challenges and consistently deliver accountable, exceptional service.

Benefits

• Monthly stipend of $260 to support incidental expenses associated with regular travel and maintaining an onsite presence across multiple client locations.
• Reimbursement for business mileage beyond the normal commute at the current IRS-approved mileage rate, as well as approved business-related parking fees and tolls.
• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time and paid holidays.
• Additional health, wellness, personal development, and professional development benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED