Senior Area Customer Service Coordinator, Hospitality

Ricoh Americas Holdings•Tucker, FL

About The Position

Under the direction of the Field Manager, the Senior Area Customer Service Coordinator supports daily operations, implementations, expansions, and administration for Managed Services accounts across an assigned operational area. The role provides customer support at external client facilities and supplements onsite personnel at different customer locations, adapting to varied industries and assignments. Coverage may be needed for vacations, absences, training, implementations, and other operational needs. The coordinator works closely with client office administration to represent the customer’s culture and provide a positive experience for visitors, clients, and staff. Duties include greeting visitors, coordinating conference rooms and catering, preparing for client visits, arranging travel when necessary, and supporting company events. The position may also provide clerical, reception, copying, mail, shipping, and receiving services; coordinate vendors and special projects; and support facilities and client-facing staff. The role may require travel between locations within the assigned area and schedule flexibility.

Requirements

High school diploma or equivalent.
One to three years of experience in the field or a related area.
Exceptional organizational and coordination capabilities.
Professionalism and integrity in all interactions.
Excellent verbal and written communication skills.
Demonstrated ability to deliver outstanding customer service.
Proficiency in Microsoft Office Suite and general PC applications.
Effective problem-solving and critical-thinking skills.
Skill in operating audio-visual equipment.
Ability to work independently with minimal supervision.
Ability to move between locations within one day and cover accounts across an assigned operational area.
May require a valid, violation-free driver’s license, reliable transportation, and minimum auto insurance coverage as specified by Ricoh policy.

Nice To Haves

Experience working in a headquarters environment.

Responsibilities

Greet visitors and guests, verify them against guest lists, and provide badges and parking validation as needed.
Serve as a concierge for guests, clients, and staff, including providing facility tours and recommendations for hotels, restaurants, and points of interest.
Coordinate catering for meetings with support staff and caterers.
Maintain and update company phone and speed-dial lists.
Schedule meeting rooms and ensure rooms have the necessary supplies and setup before meetings.
Assist with audio-visual equipment for meetings.
Provide backup clerical support for Executive Assistants.
Assist with departmental and non-client business activities when appropriate.
Coordinate vendor procurement for special projects.
Assist with daily facilities management and support executive-level client-facing staff.
Inspect Site Procedures Guides for accuracy and compliance.
Maintain knowledge of contracted services within assigned customer accounts.
Conduct daily visual inspections of site services and Ricoh and customer compliance with safety requirements.
Provide feedback on site experiences through survey tools or other forms to help improve the customer experience.
Cover for absences or vacations of onsite resources, potentially including site leadership.
Perform other duties as assigned.