Senior Area Customer Service Coordinator, Hospitality

Ricoh • Miami, FL

7d

About The Position

Under the direction of the Field Manager, the Senior Area Customer Service Coordinator supports daily operations, implementations, expansions, and administration of Managed Services accounts within an assigned operational area. The position provides customer support at external client facilities and supplements onsite teams at different locations, including coverage for vacations and absences, training, and implementations.

The role works closely with client office administration to represent the customer’s culture and provide a positive experience for visitors, clients, and staff. Duties include greeting guests, coordinating conference rooms and catering, preparing for client visits, supporting travel arrangements when needed, assisting with company events, and providing general clerical and mail services. The coordinator may also support facilities management, executive-facing staff, vendors, and other departmental activities.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience in the field or a related area.
• Exceptional organizational and coordination capabilities.
• Strong professionalism and integrity in all interactions.
• Excellent verbal and written communication skills.
• Proven ability to deliver outstanding customer service.
• Proficiency in Microsoft Office Suite and general PC applications.
• Effective problem-solving and critical-thinking skills.
• Skill in operating audio-visual equipment.
• Ability to work independently with minimal supervision.
• Ability to travel between locations within an assigned operational area during the day when business requires.
• May require a valid, violation-free driver’s license, reliable transportation, and minimum auto insurance coverage in accordance with Ricoh policy.

Nice To Haves

• Experience working in a headquarters environment.

Responsibilities

• Greet visitors and guests, validate them against guest lists, and provide badges and parking validation as needed.
• Serve as a company concierge for guests, clients, and staff, including providing facility tours and recommendations for hotels, restaurants, and points of interest.
• Coordinate catering for meetings with support staff and caterers.
• Maintain and update company phone and speed-dial lists.
• Schedule meeting rooms and ensure each room has the necessary supplies and setup before meetings.
• Assist with audio-visual equipment for meetings.
• Provide backup clerical support for Executive Assistants.
• Assist with other departmental or non-client business activities when appropriate.
• Procure and coordinate vendors for special projects.
• Assist with daily facilities management and support executive-level client-facing staff.
• Routinely inspect the Site Procedures Guide for accuracy and compliance.
• Maintain knowledge of all contracted services within assigned customer accounts.
• Perform daily visual inspections of site services and Ricoh and customer safety compliance.
• Provide feedback on site experience through survey tools or other forms to help improve the customer experience.
• Stand in for absent or vacationing onsite resources, which may include site leadership.
• Perform other duties as assigned.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K).
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time and paid holidays.
• Other benefits supporting health, wellness, and personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED