Area Customer Service Coordinator

Ricoh Americas Holdings • Denver, CO

9d • Onsite

About The Position

The Area Customer Service Coordinator supports daily operations and service delivery across multiple client sites within an assigned geographical area. The role provides on-site business services, supports the implementation of new customer accounts and service expansions, and works with management to improve operational processes. It involves regular local travel between client locations, including day trips to post offices and satellite offices, and regular use of a personal vehicle. Shifts fall between 7 a.m. and 7 p.m.; overtime, including weekends, may be required depending on the geographical location. The role requires some physical effort, including extended periods of standing and walking and moving items weighing up to 50 pounds.

Requirements

• High school diploma and at least 12 months of relevant work experience.
• Ability to travel between customer locations within a 40–50-mile radius.
• Regular use of a personal vehicle; must maintain a valid driver's license and automobile insurance meeting or exceeding company-required coverage levels.
• Flexibility to work shifts between 7 a.m. and 7 p.m., with possible overtime, including weekends, based on geographical location.
• Data-driven and innovative approach, excellent communication abilities, and a customer-centric mindset.
• Ability to perform physical activities that may include prolonged standing, walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 pounds.

Nice To Haves

• Education beyond high school.
• Proficiency with Microsoft Office and other computer operations.
• Prior experience in customer service or related fields.
• Commitment to personal growth and accountability through ongoing education and development opportunities.

Responsibilities

• Provide coverage across multiple customer sites and deliver consistent, high-quality service and operational support tailored to client needs.
• Deliver on-site business services such as mail and print services, hospitality support, reception and front desk coverage, shipping and receiving, courier coordination, and printer fleet management.
• Travel locally, including day trips to post offices and satellite office locations, to support client operations.
• Collaborate with management to enhance operational processes, follow best practices, and drive continuous improvement using data-driven insights.
• Support Field Implementation Managers with implementing new customer accounts and service expansions.
• Maintain a service-first approach, communicate professionally, and build positive customer relationships.
• Adapt to new challenges and demonstrate accountability while delivering service.

Benefits

• Monthly stipend of $260 to support incidental expenses associated with travel between client locations and maintaining an onsite presence.
• Reimbursement for business mileage at the current IRS-approved mileage rate when traveling for company business beyond the normal commute to and from the primary work location.
• Reimbursement for approved business-related parking fees and tolls.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED