Area Customer Service Coordinator

Ricoh • Florence, SC

10d • $18 - $25 • Onsite

About The Position

The Area Customer Service Coordinator supports daily operations and exceptional service delivery across multiple customer sites in an assigned geographical area. The role provides on-site business services and operational support tailored to client needs, assists with new account and service implementations, and works with management to improve processes and ensure best practices. The coordinator travels locally between customer locations and other sites as needed, and builds positive customer relationships through a professional, adaptable, service-first approach.

The position involves regular use of a personal vehicle and travel between locations within a 40–50-mile radius. Shifts fall between 7 a.m. and 7 p.m., with possible overtime, including weekends, depending on the geographical location. A monthly stipend of $260 is provided to help offset incidental expenses associated with the role. Business mileage beyond the normal commute to and from the primary work location, as well as approved business parking and tolls, is reimbursed under company policy.

Ricoh describes itself as an integrated solutions provider that connects people and technology and delivers services and technologies to support customer success and digital workplaces. The company offers a broad range of insurance, retirement savings, education assistance, paid leave, and other wellness and development benefits.

Requirements

• High school diploma and at least 12 months of relevant work experience.
• Flexibility and adaptability to meet the demands of a dynamic work environment, including travel between customer locations within a 40–50-mile radius.
• Ability to work shifts scheduled between 7 a.m. and 7 p.m.; possible overtime, including weekends, may be required based on geographical location.
• Regular use of a personal vehicle; must maintain a valid driver’s license and automobile insurance meeting or exceeding company-required coverage levels.
• Data-driven and innovative approach, excellent communication abilities, and a customer-centric mindset.
• Ability to perform physical activities that may include prolonged standing, walking, bending, reaching, stretching, climbing, or similar activities, and lifting or moving items weighing up to 50 pounds.

Nice To Haves

• Education beyond high school is encouraged.
• Proficiency in Microsoft Office and other computer operations.
• Prior experience in customer service or related fields.
• Commitment to personal growth and accountability through ongoing education and development opportunities.

Responsibilities

• Provide coverage across multiple customer sites, ensuring consistent, high-quality service delivery and operational support based on each client’s needs.
• Deliver on-site mail and print services, hospitality support, reception and front desk coverage, shipping and receiving, courier coordination, and printer fleet management.
• Travel locally, including day trips to post offices and satellite office locations, as needed to support client operations.
• Collaborate with management to enhance operational processes, ensure compliance with best practices, and drive continuous improvement using data-driven insights.
• Assist with implementation of new customer accounts and service expansions, supporting Field Implementation Managers.
• Maintain a service-first approach, professionalism, authenticity, and positive customer relationships.
• Adapt to new challenges and remain accountable for delivering exceptional service.

Benefits

• Monthly stipend of $260 to help offset incidental expenses associated with the role.
• Reimbursement for business mileage beyond the normal commute at the current IRS-approved mileage rate.
• Reimbursement for approved business-related parking fees and tolls.
• Medical, dental, life, and disability insurance options.
• 401(k) Retirement Savings Plan.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Team member tuition assistance programs.
• Paid vacation time and paid holidays.
• Other benefits supporting health, wellness, and personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED