Customer Service Coordinator

Penske • Wichita, KS

7d

About The Position

A Penske Customer Service Coordinator works with customers to schedule preventative maintenance requests, coordinate outside repairs, and plan and manage the shop work plan. The schedule is Monday through Friday, 11:30 a.m. to 8 p.m. The role also requires compliance with Penske management instructions and applicable safety and maintenance policies, as well as regular, predictable attendance.

Requirements

• At least 2 years of customer service experience.
• At least 1 year of hands-on mechanical experience.
• High school diploma or equivalent.
• Understand and comply with instructions, guidelines, rules, regulations, and other information established by Penske management.
• Perform work in accordance with DOT, OSHA, and Penske safety and maintenance policies, including proper tool and PPE selection and use, machine guarding, and established safety practices.
• Maintain regular, predictable, full attendance.
• Be willing to travel as necessary, work the required schedule and location, complete a Penske employment application, undergo a background investigation, and submit to drug screening.
• Meet the physical and mental demands of the job, with reasonable accommodations available where applicable.

Nice To Haves

• 2 years of supervisory experience.
• At least 2 years of service department administration experience.
• Associate degree, technical school degree, or bachelor's degree.
• ASE certification.
• Prior experience with service scheduling programs and diagnostic programs.

Responsibilities

• Develop daily and weekly workforce plans using customer needs, estimated unscheduled repairs, parts availability, technician skill sets, and work hours to maximize customer service and productivity.
• Communicate maintenance updates to customers, including schedule or work changes, billing concerns, and service issues.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for the quality and schedule of outside work.
• Provide customer service and ensure customers are satisfied and willing to return.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Complete other projects and tasks assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED