Customer Service Coordinator

Amarok•Columbia, SC

10d•Onsite

About The Position

AMAROK’s Customer Service department manages the daily customer experience and creates and follows up on routines and processes. The Customer Service Coordinator supports customer satisfaction and retention by providing proactive, empathetic communication and technical problem-solving for internal and external customers. This is a Sunday–Thursday position, 9 a.m.–6 p.m., based in Columbia, South Carolina. Applicants must be able to type at least 60–80 WPM and demonstrate proficiency navigating Microsoft Suite.

Requirements

At least two years of customer-facing related experience.
Strong time-management and organizational skills, with the ability to thrive in a fast-paced environment.
Strong active-listening skills and the ability to build rapport and trust and maintain professional relationships with internal and external customers.
Clear written and verbal communication skills.
Ability to handle a high volume of calls and emails daily.
Outstanding analytical and problem-solving skills.
Ability to work as part of a team.
Ability to type at least 60–80 WPM.
Proficiency navigating Microsoft Suite.

Nice To Haves

Technical support or troubleshooting experience.

Responsibilities

Conduct all duties in accordance with the company’s established standard operating procedures and techniques.
Build account relationships proactively through empathetic communication and early issue resolution.
Manage high-volume calls and emails, create technician work orders, and set clear expectations for resolution.
Maintain accurate CRM records of customer interactions, service updates, agreements, and alarm protocols.
Troubleshoot system, connectivity, and equipment issues, guiding customers through solutions with educational resources.
Prepare account reports and special projects, analyze utilization trends, and identify opportunities to reduce churn and mitigate risk.