CUSTOMER SERVICE COORDINATOR
About The Position
The Customer Service Coordinator promotes an excellent customer experience and oversees Associates at the front of the store to ensure prompt, courteous service and promotion of loyalty programs. The Coordinator leads by example through customer engagement and by maintaining a clean, organized store, while modeling outstanding service. The role includes training and mentoring Associates on front-end principles and on personalizing customer interactions, assigning registers, supporting point-of-sale coverage, coordinating breaks, responding to customer concerns, and helping ensure Associates complete tasks according to the store plan. The Coordinator communicates priorities and progress with management and Associates, partners with Management on training needs, and supports compliance, safety, and shrink-reduction efforts. Other duties may be assigned.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Able to multitask.
- Strong communication and organizational skills, with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Able to work effectively with peers and supervisors as a team player.
- Able to train others.
- At least 1 year of retail experience and 6 months of leadership experience.
Responsibilities
- Create a positive internal and external customer experience.
- Promote honesty and integrity and maintain confidentiality.
- Train and mentor Associates on front-end principles.
- Train and coach Associates on personalizing customer experiences while promoting loyalty programs.
- Assign registers, support and respond to point-of-sale coverage needs, and coordinate Associate breaks.
- Address customer concerns and issues promptly.
- Ensure Associates execute tasks and activities according to the store plan, prioritizing as needed.
- Communicate priorities and progress accurately and effectively with management and Associates.
- Give and accept recognition and constructive feedback.
- Partner with Management on Associate training needs.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) matching, for eligible Associates
- Medical, dental, and vision coverage, for eligible Associates
- Health savings account (HSA), for eligible Associates
- Health care flexible spending account (FSA), for eligible Associates
- Life insurance, for eligible Associates
- Short- and long-term disability, for eligible Associates
- Paid parental leave, for eligible Associates
- Paid holidays, vacation, and sick time, for eligible Associates
- Auto and home insurance discounts, for eligible Associates
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
