Customer Service Coordinator

Baptist•Northwoods, MS

About The Position

The Customer Service Coordinator promotes a high level of customer satisfaction during patient interactions and uses knowledge of departmental and corporate policies and procedures. The position maintains accurate and timely billing information, processes appointments, and reconciles charge and payment entries and bank deposits daily. The role is subject to overtime and callback as required and includes other duties as assigned.

Requirements

At least one year of current experience with insurance billing and/or medical collection and medical terminology.
Communicate clearly and effectively in standard English in written, oral, and verbal formats.
Write legibly and record information accurately.
Type 30 words per minute.
Experience with 10-key.
Excellent customer relations skills.
Basic knowledge of Windows applications.
Current knowledge of medical terminology.

Nice To Haves

Collegiate or medical trade completion; an associate degree is preferred.
Proficiency with 10-key.

Responsibilities

Verify insurance and communicate regularly with carriers and other regulatory agencies for reimbursement purposes.
Perform daily and monthly closeout procedures for internal controls and cash balancing.
Maintain working knowledge of insurance co-pays, deductibles, and workers' compensation protocols to ensure accurate and compliant billing information.
Promote customer satisfaction through positive, professional verbal and nonverbal communication.
Maintain comprehensive knowledge of corporate policies and procedures related to clinic operations.
Answer telephones and take and direct messages promptly to the appropriate person or location to maintain continuous workflow.
Keep files and records neat and orderly to maintain an organized, efficient work environment and ensure confidentiality.
Coordinate resources to enter accurate demographic and medical data, collect appropriate fees at the time of service, and assist patients with financial counseling when appropriate.
Complete other duties assigned by the Clinic Manager in a timely manner.
Complete assigned goals.