Customer Service Coordinator

Raymour & Flanigan Furniture and Mattresses•Greenwich Township, NJ

About The Position

At Raymour & Flanigan, the Customer Service Coordinator schedules and confirms customer repair service calls, coordinates and communicates with repair technicians, and serves as a liaison between customers and technicians. The role works independently to resolve customer service issues, follows warranty and protection guidelines, and completes reports and other assigned tasks. The position requires excellent listening skills and the ability to work independently and as part of a team. Management may assign additional functions. Raymour & Flanigan describes itself as a long-term, privately held company that recognizes team members’ work and invests in their future success. The company supports a drug- and smoke-free work environment. Candidates must be authorized to work in the United States without current or future visa sponsorship. Raymour & Flanigan is an Equal Employment Opportunity employer and states that it does not discriminate on protected grounds.

Requirements

Excellent listening skills and ability to work independently and with a team.
Excellent phone etiquette.
Interpersonal skills.
Strong computer skills.
Excellent time management.
Ability to work independently.
Ability to multitask.
Customer service skills.
Experience in a fast-paced environment.
High school diploma or equivalent.
Ability to work day, night, and weekend hours.
Authorization to work in the United States without visa sponsorship now or in the future.