Service Coordinator, Hotel Program
About The Position
Upper Valley Haven is seeking a compassionate, strengths-based Service Coordinator to join its Community Service Coordination team. The role supports individuals and families staying in local hotels as part of the Vermont Homelessness Response Continuum. It is grant-funded and designed to provide consistent, individualized support, with caseloads of approximately 20 households per coordinator and weekly client contact. The Service Coordinator builds trusting relationships with people experiencing homelessness, helps clients access resources and identify housing opportunities, and supports them in pursuing permanent housing and individual goals. The position is based at the Haven’s Leahy Shelter and Resource Center when the coordinator is not working at local hotel sites. Local travel is required in White River Junction and Bradford, Vermont. A work vehicle may be used, or mileage reimbursed for approved use of a personal vehicle. This is a full-time, exempt position scheduled Monday through Friday, with some evening hours potentially required. Compensation is $54,000 annually. Benefits include medical, dental, and vision insurance; paid holidays; generous paid time off; life insurance; a matching 403(b) retirement plan; a funded, role-based learning and development plan; and clinical supervision from an LICSW for employees pursuing licensure.
Requirements
- Bachelor’s degree in social work, human services, psychology, or a related field.
- Experience in social services, nonprofit organizations, homeless services, or a related setting.
- Case management experience or relevant internship, volunteer, or professional experience.
- Knowledge of trauma-informed care, harm reduction, mental health, substance misuse, and issues related to aging.
- Strong interpersonal, written, and verbal communication skills.
- Strong assessment, ethical decision-making, problem-solving, and organizational skills.
- Skills in advocacy, de-escalation, and crisis management.
- Ability to work independently while collaborating effectively with Haven colleagues and community partners.
- Reliability, flexibility, resilience, initiative, and resourcefulness.
Nice To Haves
- Master’s degree in social work, human services, psychology, or a related field.
- Relevant certification in social work, mental health, crisis intervention, or a related area.
Responsibilities
- Provide consistent, strengths-based, trauma-informed services to individuals and families.
- Build trusting, respectful relationships with clients and support weekly contact while managing an evolving caseload of single adults and families.
- Complete Coordinated Entry assessments.
- Help clients identify housing opportunities and complete housing applications.
- Connect clients with resources and supports related to mental health, substance use, employment, primary care, and other needs.
- Help clients access public benefits, including 3SquaresVT and Medicaid.
- Support clients in identifying and working toward individual goals while navigating complex service systems.
- Use advocacy, de-escalation, crisis management, assessment, and problem-solving skills in challenging situations.
- Build collaborative relationships with community partners and partner agencies.
- Maintain thorough, timely, and professional documentation.
Benefits
- Medical, dental, and vision insurance.
- Paid holidays.
- Generous paid time off.
- Life insurance.
- Matching 403(b) retirement plan.
- Funded, role-based learning and development plan.
- Clinical supervision from an LICSW for employees pursuing licensure.
