Service Coordinator, Hotel Program

Upper Valley Haven•Hartford, VT

9d•Onsite

About The Position

Upper Valley Haven is seeking a compassionate, strengths-based Service Coordinator to join its Community Service Coordination team. This grant-funded role supports individuals and families staying in local hotels as part of the Vermont Homelessness Response Continuum. The coordinator manages a smaller caseload of approximately 20 households, maintains weekly client contact, builds trusting relationships, connects clients with resources and housing opportunities, and supports progress toward permanent housing and individual goals. The position is based at the Haven’s Leahy Shelter and Resource Center when services are not being provided at local hotel sites. Local travel in White River Junction and Bradford, Vermont, is required. A work vehicle may be used, or mileage will be reimbursed for approved use of a personal vehicle. The role is full-time, exempt, Monday through Friday, with some evening hours potentially required. Compensation is $54,000 annually.

Requirements

Bachelor’s degree in social work, human services, psychology, or a related field.
Experience in social services, nonprofit organizations, homeless services, or a related setting.
Case management experience or relevant internship, volunteer, or professional experience.
Knowledge of trauma-informed care, harm reduction, mental health, substance misuse, and issues related to aging.
Strong interpersonal, written, and verbal communication skills.
Strong assessment, ethical decision-making, problem-solving, and organizational skills.
Skills in advocacy, de-escalation, and crisis management.
Ability to work independently while collaborating effectively with Haven colleagues and community partners.
Reliability, flexibility, resilience, initiative, and resourcefulness.
Ability to travel locally in White River Junction and Bradford, Vermont.

Nice To Haves

Master’s degree in social work, human services, psychology, or a related field.
Relevant certification in social work, mental health, crisis intervention, or a related area.

Responsibilities

Provide consistent, strengths-based, trauma-informed services to individuals and families.
Build trusting and respectful relationships with clients, maintain weekly contact, and manage an evolving caseload of single adults and families.
Complete Coordinated Entry assessments.
Help clients identify housing opportunities and complete housing applications.
Connect clients with appropriate resources and supports related to mental health, substance use, employment, primary care, and other needs.
Help clients access public benefits, including 3SquaresVT and Medicaid.
Support clients in identifying and working toward individual goals while navigating complex service systems.
Use advocacy, de-escalation, crisis management, assessment, and problem-solving skills when responding to challenging situations.
Build collaborative relationships with community partners and partner agencies.
Maintain thorough, timely, and professional documentation.