Hotel Sales Coordinator

Sheraton • Novi, MI

2d

About The Position

A Sales Coordinator at the Four Points Detroit Novi provides administrative support to the hotel’s Sales Department. The role helps the sales team attract new business, maintain client relationships, coordinate group bookings, and ensure smooth communication between hotel departments. The coordinator supports sales operations, group reservations and events, client relations, administrative and financial tasks, and cross-department communication.

Requirements

• High school diploma or equivalent.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to work independently and as part of a team.
• Professional attitude and strong customer service skills.
• Attention to detail, time management, problem-solving, teamwork, organization, and follow-through.

Nice To Haves

• College degree in Hospitality, Business, or a related field.
• Previous hotel, hospitality, or administrative experience.
• Knowledge of hotel reservation and sales systems.
• Customer relationship management, sales support, and event coordination skills.

Responsibilities

• Assist the Director of Sales with daily administrative tasks.
• Prepare sales proposals, contracts, presentations, and correspondence.
• Maintain accurate sales records, reports, and client databases.
• Respond to customer inquiries and follow up on potential business opportunities.
• Coordinate group room blocks and meeting room reservations.
• Prepare banquet event orders (BEOs) and communicate event details to hotel departments.
• Assist with coordinating corporate meetings, conferences, weddings, and social events.
• Follow up with clients regarding rooming lists, event details, and special requests.
• Communicate professionally and promptly with clients and build positive relationships with corporate clients, meeting planners, and travel agencies.
• Ensure client needs are communicated to appropriate hotel departments and help resolve customer concerns.
• Prepare invoices, deposits, and sales documentation.
• Assist with sales reports, revenue tracking, and account management.
• Maintain organized electronic and paper filing systems.
• Track sales leads and update the hotel’s sales management system.
• Work with Front Desk, Reservations, Revenue Management, Catering, Banquets, and Food & Beverage.
• Ensure departments receive accurate information about upcoming groups and events.
• Support the hotel in meeting monthly and annual sales goals.

Benefits

• Employee discounts
• Paid time off
• Training & development

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED