Sales Coordinator - Hotel Polaris

Hotel Polaris at US Airforce Academy • Colorado Springs, CO

2d • Onsite

About The Position

Hotel Polaris is seeking a Sales Coordinator to support group and transient business inquiries and contribute to memorable guest experiences. The role serves as a liaison for business contacts, gathers inquiry details, routes business to the appropriate sales manager, and helps coordinate customer site tours and sales activities. The coordinator also supports lead development, client communications, reporting, invoice processing, and gift certificate fulfillment.

Requirements

• High school diploma or GED.
• Ability to multitask, prioritize, and organize work assignments and special projects.
• Previous experience providing service to others and administrative support in a team-oriented environment.
• Fluent English communication skills, both verbal and written.
• Accuracy and attention to detail.
• Ability to lift, push, and pull up to 25 lbs.
• Ability to stand, walk, or sit for 6–8 hours per day.

Nice To Haves

• College degree preferred.
• Experience at a comparable AAA Four Diamond/Four Star hotel and/or resort is highly desired.

Responsibilities

• Serve as a liaison for group and transient business contacts, responding promptly by email and phone, gathering inquiry details, and distributing business to the appropriate sales manager.
• Support customer site tours by arranging hotel reservations, amenities, spa and restaurant appointments, and simulator reservations; communicate tour schedules and needs to operating departments.
• Create welcoming experiences for guests and team members and share knowledge of hotel services and amenities.
• Take initiative to resolve guest complaints and build guest loyalty.
• Communicate observations and guest needs to staff and management.
• Answer telephones promptly and greet guests enthusiastically.
• Assist sales managers with trade shows, customer events, and sales travel needs.
• Identify contacts, develop sales leads, respond to sales opportunities, and contact prospective clients to build business relationships.
• Prepare quotes and written client confirmations.
• Produce timely and accurate reports, including appointments, calls made, and business leads, to meet the needs of the Sales Director and senior management.
• Assist with processing Sales & Marketing invoices.
• Redeem gift certificates and produce gift certificates as needed.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• Employee assistance program.
• Paid time off and sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality-managed properties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED