Spa Supervisor - Hotel Polaris

CoralTree Hospitality•Colorado Springs, CO

5d•Onsite

About The Position

The Spa Supervisor provides leadership to Spa team members and helps ensure a successful Spa operation at Hotel Polaris. The role maintains operating standards and procedures, supports staff training and scheduling, delivers excellent guest service, and works with vendors and hotel teams. The supervisor also oversees operational details including reservations, retail sales, inventory, safety practices, and daily cleanliness. The role may perform menu services when appropriately licensed and assist at the Spa desk as needed.

Requirements

High school diploma or an equivalent combination of education, training, and experience providing the required knowledge, skills, and abilities.
Minimum of 2 years of experience in a Spa environment preferred.
P.R. certification and computer experience required.
Ability to multitask, prioritize, and organize work assignments and special projects.
Ability to perform basic mathematical calculations and interpret reports; may need to create reports upon request.
Strong customer-service skills and ability to address client and operational problems while maintaining a positive attitude.
Ability to work effectively in stressful, high-pressure situations.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.

Nice To Haves

College education preferred.
SpaSoft experience preferred.
Experience at a comparable AAA Four Diamond/Four Star hotel and/or resort highly desired.

Responsibilities

Lead Spa team members and maintain operating standards in accordance with divisional SOP guidelines and Five Star and Five Diamond standards.
Manage scheduling and timesaver edits, troubleshoot scheduling issues, and adjust provider schedules to maximize daily revenue within budget guidelines.
Understand and assist in each Spa department as needed.
Develop and maintain relationships with vendors and groups to support the success of the Spa and hotel.
Write, read, update, and follow SOPs; ensure staff understand and comply with guidelines.
Attend required meetings, including daily line-ups, departmental, pre-con, division, and weekly staff meetings; hold Spa meetings and trainings as needed.
Orient and train new staff members.
Handle internal and external guest interactions with patience, tact, diplomacy, and a team-oriented approach.
Communicate needs and ideas to upper management and share daily information about VIPs, group activities, operational issues, and general news with appropriate staff.
Conduct daily walkthroughs, attend to details, and ensure impeccable cleanliness.
Perform menu services when licensed to do so and uphold service integrity with staff.
Answer phones, assist guests at the desk, cover desk shifts when needed, and give tours to guests or VIPs.
Guide team members and improve desk operations as needed.
Review retail sales by service provider to help ensure targets are met; develop and uphold retail sales processes and at-home-care goals.
Maintain working knowledge of spa, wellness, and fitness treatment programs and products.
Maintain knowledge of financial planning, forecasting, labor, payroll, and hotel features and services.
Manage ordering and inventory for treatment rooms, dispensary, linen, and professional Spa supplies and products; assist the retail coordinator with ordering to support a never-out philosophy.
Monitor Spa reservation pickup and regularly communicate with the Spa group sales coordinator to maintain appropriate staffing levels in SpaSoft.
Complete special projects or assignments as directed by the Spa Director or Hotel Management.
Promote staff safety awareness and oversee upkeep of massage and esthetics safety and MSDS binders.