Spa Supervisor - Hotel Polaris

Hotel Polaris at US Airforce Academy•Colorado Springs, CO

6d•Onsite

About The Position

Hotel Polaris at the U.S. Air Force Academy is seeking a Spa Supervisor to lead Spa team members and help deliver distinctive guest experiences. The supervisor supports the success of the Spa through team leadership, operational oversight, service quality, guest relations, scheduling, inventory management, and coordination with vendors and hotel departments. The role includes maintaining standards and procedures, training staff, monitoring revenue opportunities, and supporting the Spa’s daily operations.

Requirements

High school diploma or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
P.R. certification and computer experience are required.
Ability to multitask, prioritize, and organize work assignments and special projects.
Ability to perform basic mathematical calculations, interpret reports, and create reports when requested.
Strong customer service skills and the ability to address client and operational problems while maintaining a positive attitude.
Ability to work effectively in stressful, high-pressure situations.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.

Nice To Haves

College education preferred.
At least 2 years of experience in a Spa environment preferred.
SpaSoft experience preferred.
Experience at a comparable AAA Four Diamond/Four Star hotel and/or resort highly desired.

Responsibilities

Provide leadership to all Spa team members.
Maintain operating standards in accordance with divisional SOP guidelines and Five Star and Five Diamond standards.
Manage scheduling and timesaver edits.
Understand and assist in each Spa department.
Develop and maintain relationships with vendors and groups.
Read, write, update, and uphold SOPs, ensuring staff understanding and compliance.
Attend required meetings, including daily line-ups, departmental meetings, pre-cons, division meetings, and weekly staff meetings.
Hold Spa meetings and trainings as needed, and orient and train new staff members.
Deal effectively with internal and external guests, using patience, tact, and diplomacy as needed.
Work collaboratively, accept additional responsibilities and tasks, and communicate needs and ideas to upper management.
Share daily information about VIPs, group activities, operational issues, and general news with appropriate staff.
Conduct daily walkthroughs, attending to details and ensuring impeccable cleanliness.
Perform menu services when licensed to do so and uphold service integrity with staff.
Answer phones, assist guests at the desk, cover desk shifts when needed, troubleshoot scheduling issues, and provide tours to guests or VIPs.
Guide desk team members and contribute to improved desk operations.
Use established systems to check service-provider retail sales against targets.
Maintain working knowledge of Spa, wellness, and fitness treatments, programs, and products, as well as financial planning, forecasting, labor, payroll, and hotel features and services.
Manage ordering and inventory for treatment rooms, the dispensary, linen, and Spa professional supplies and products.
Assist the retail coordinator with ordering products and support a never-out inventory philosophy.
Develop and uphold retail sales processes and at-home-care goals for service providers.
Monitor Spa reservations pickup and coordinate regularly with the Spa group sales coordinator to maintain proper staffing levels in SpaSoft.
Adjust provider schedules as needed to maximize daily revenue within budget guidelines.
Perform special projects or assignments as directed by the Spa Director or Hotel Management.
Promote safety awareness among staff and oversee maintenance of massage and esthetics safety and MSDS binders.