Spa Supervisor

Appellation Lodi•Lodi, CA

About The Position

At Appellation Lodi, Wine & Roses Resort and Spa, the Spa Supervisor oversees daily spa operations and leads the team to provide welcoming, relaxing, and memorable guest experiences. Working closely with the Spa Manager and Spa Director, the supervisor helps maintain high service standards, develop team members, and foster a positive environment for guests and employees. The role covers front-of-house and back-of-house operations, guest service, scheduling, staffing, spa presentation, and compliance with sanitation, safety, and company standards. This is a full-time position requiring flexible availability, including weekends, holidays, and overtime as needed. Appellation describes itself as a hotel collection inspired by local culture, food, and place. Appellation Lodi – Wine & Roses Resort and Spa is located in Lodi, California, and offers career growth opportunities across hospitality, culinary arts, event planning, spa and wellness, administration, and management.

Requirements

1 to 2 years of high-performing experience as a Spa Supervisor, Spa Lead, or in a similar leadership role within an upscale spa, wellness, or resort environment.
A genuine passion for hospitality, wellness, and creating exceptional guest experiences.
Strong leadership skills, including the ability to motivate, coach, and support a team.
Excellent communication, organization, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
Experience with appointment scheduling, point-of-sale systems, cash handling, and daily reporting.
Knowledge of spa operations, sanitation, and safety standards.
Proficiency in Microsoft Office.
Flexibility to work varying shifts, including mornings, evenings, weekends, and holidays.

Nice To Haves

Experience with spa reservation or property management systems.

Responsibilities

Lead and support the spa team during daily operations, modeling exceptional guest service.
Oversee front-of-house and back-of-house activities to support smooth, efficient spa operations.
Coordinate treatment schedules, room assignments, staffing, and daily priorities.
Welcome guests and ensure their spa experience is seamless, relaxing, and personalized.
Address guest concerns professionally and with care, using a solutions-oriented approach.
Coach, train, and develop team members while promoting teamwork and a positive work environment.
Oversee opening and closing procedures, cash handling, gratuities, and daily operational reporting.
Monitor inventory, supplies, amenities, cleanliness, and overall spa presentation.
Ensure compliance with sanitation, safety, and company standards.
Partner with other resort departments to deliver a consistent guest experience.
Identify opportunities to improve daily operations and enhance the spa experience.