Spa Supervisor

The Monarch San Antonio (Zachry)•San Antonio, TX

1d•Onsite

About The Position

The Spa Supervisor oversees daily spa operations at The Monarch San Antonio, including reservations, guest check-in and checkout, guest services, locker rooms, salon services, and treatment providers. The role supports the spa front desk and provides courteous, efficient, and personalized service, helping ensure guest satisfaction in keeping with the hotel’s luxury hospitality standards. The supervisor oversees spa team members and works across spa areas, supporting the Spa Director with operational needs. The position also involves appointment management, explaining treatments and policies, retail sales, billing, inventory, staff training, financial reporting, maintaining guest-ready spaces, and supporting marketing initiatives. The role requires regular dependable attendance and flexibility to support a seven-day-a-week hospitality operation.

Requirements

Excellent verbal communication skills in English and strong interpersonal, organizational, and professional skills.
Exceptional guest service skills and strong attention to detail.
Ability to respond quickly to issues and guest needs, use sound judgment, and take initiative.
Ability to handle multiple tasks, adapt to changing priorities, and remain calm in high-volume or stressful situations.
Computer literacy and ability to work with spa reservation, retail, and inventory systems.
Knowledge of spa services, treatments, retail operations, and inventory practices.
Energetic, enthusiastic, and motivational approach to supporting spa team members.
Professional appearance and adherence to hotel grooming and uniform standards.
Ability to perform physical duties including frequent walking, bending, reaching, pushing, pulling, and lifting or carrying items up to 40 lbs.
High School Diploma required.
Minimum of two years of spa or hospitality experience required.
Experience in a resort or wellness-related field.
Flexibility to work schedules that support a seven-day-a-week hospitality operation.

Nice To Haves

College degree preferred.
CPR certification preferred.
Additional language skills preferred.

Responsibilities

Oversee daily operations of the spa, including the front desk, guest services, locker rooms, salon, and treatment areas.
Supervise spa team members, including front desk coordinators, spa attendants, massage therapists, estheticians, nail technicians, and hair stylists.
Provide courteous, efficient guest service from arrival through checkout and support spa desk operations.
Book, change, cancel, and confirm spa and salon appointments using the spa reservation system, and explain reservation policies to guests.
Explain spa treatments, service menus, and packages and respond to guest questions and requests.
Promote and sell retail merchandise and assist guests with retail purchases.
Process billing and posting for spa and retail services; report overages or shortages to the supervisor.
Assist with laundry and keep locker rooms, lounge areas, salon, retail areas, and treatment rooms tidy, stocked, and guest-ready.
Assist with inventory, staff training, and financial reports.
Support the Spa Director with operational needs across all spa areas.
Respond quickly and professionally to guest needs and service concerns, remaining calm during busy or stressful periods.
Support spa marketing and promotional initiatives with creativity and product and service knowledge.
Follow hotel service and safety standards, use required personal protective equipment properly, and report damaged or defective equipment.
Maintain regular and dependable attendance and support a hospitable, service-focused environment.
Perform other duties as requested by the Spa Director to support spa operations.