Spa Supervisor

AccorHotel • Miami Beach, FL

4h

About The Position

Under the general guidance of the Director of Spa, the Spa Supervisor supports and oversees daily spa operations, ensuring cleanliness, service, safety, and guest satisfaction. This hands-on role provides daily direction to spa coordinators, attendants, and therapists; coordinates guest flow and treatment schedules; and ensures adherence to Delano brand standards. The Spa Supervisor assists with team coaching, guest relations, inventory monitoring, and maintaining the wellness environment, while escalating significant staffing, financial, and operational decisions to the Director of Spa.

The role includes coordinating spa appointments and shift coverage using Book4Time, overseeing reception and guest communications, monitoring the condition and readiness of treatment rooms and guest areas, and ensuring spa opening and closing routines are completed on schedule. The supervisor supports staff training and coaching, monitors supplies, and oversees reservation accuracy, guest transactions, and cash reporting. The position may also involve performing related tasks across the team as needed to provide exceptional guest service.

Requirements

• High school diploma or equivalent education.
• Minimum of 1–2 years of spa or wellness experience.
• Experience coordinating daily spa operations, guest service, and front desk activities.
• Strong team leadership skills and ability to coach and support colleagues.
• Proficiency in Book4Time or comparable spa reservation software and general computer applications.
• Excellent organizational and multitasking abilities.
• Exceptional customer service skills and a guest-focused mindset.
• Flexible availability to work varied shifts, including weekends and holidays.
• Strong verbal and written communication skills.
• Ability to maintain high standards of cleanliness, safety, and facility maintenance.
• Knowledge of spa treatments, products, and industry trends.
• Professional demeanor, polished appearance, and positive attitude.
• Ability to collaborate effectively with other departments and vendors.
• Maintain a neat, clean, and well-groomed appearance and follow department uniform guidelines.

Nice To Haves

• Bachelor’s degree.
• Prior supervisory or shift-lead experience, ideally in an upscale or luxury lifestyle hotel.

Responsibilities

• Collaborate daily with the Director of Spa and provide shift updates, guest feedback, and operational reports as requested.
• Ensure cleanliness and maintenance of the spa, equipment, and guest areas.
• Monitor treatment room readiness, therapist restocking, and product preparation; coordinate repairs with housekeeping and engineering.
• Oversee spa attendants and locker room upkeep, and ensure the spa opens and closes on schedule.
• Reinforce staff dress code, punctuality, professionalism, and service standards; share performance observations with the Director of Spa.
• Coordinate therapist appointments, daily schedules, and shift coverage through Book4Time within approved staffing plans.
• Supervise spa reception and assist with front desk coverage, breaks, reservations, and guest communication as needed.
• Greet guests, assist with services and retail, resolve issues, and maintain high guest satisfaction.
• Coordinate group services with staff and external coordinators.
• Support staff training and coaching; document performance concerns and refer formal reviews and disciplinary decisions to the Director of Spa.
• Provide hands-on coaching and daily direction to spa coordinators, attendants, and therapists.
• Monitor massage and spa supply inventory, storage standards, and replenishment needs; submit purchase requests for approval.
• Guide Spa Attendants in locker room, social sauna, thermal area, and equipment readiness and guest safety.
• Oversee daily Book4Time operations, reservation accuracy, guest transactions, cash reporting, and schedule coordination.
• Communicate clearly and effectively with venue teams and team members, listen to requests, respond appropriately, and provide accurate information.
• Remain calm and alert, especially during emergency situations.
• Exercise sound judgment within established procedures and escalate unusual situations, safety issues, and policy exceptions to the Director of Spa.
• Perform related tasks as needed to support exceptional guest service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED