Spa Supervisor

Arch Amenities Group • Miami Beach, FL

1d

About The Position

Arch Amenities Group is hiring a Spa Supervisor to assist the Spa Director in overseeing daily spa operations. The role supervises spa service providers, maintains high service standards, supports team development, and helps ensure the facility operates smoothly and efficiently. Responsibilities also include staffing, scheduling, training, guest relations, inventory and reporting, operating procedures, promotions, and monitoring staff certifications.

Requirements

• High school diploma or GED.
• At least 3 years of experience in a spa or hospitality environment.
• Strong customer service orientation and leadership skills.
• Professional demeanor and strong verbal and written communication abilities.
• Organizational and multitasking skills with attention to detail.
• Ability to lead, coach, and motivate a diverse team.
• Comfort with sales and promotional activities.
• Ability to respond calmly and effectively in emergency situations.
• Physical ability to stand, walk, bend, kneel, and lift up to 50 pounds as required.
• Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

• Some college preferred.

Responsibilities

• Lead and support spa service providers to meet guest satisfaction and professional service standards.
• Manage recruitment, hiring, onboarding, scheduling, and training of spa staff.
• Oversee daily appointment flow and service delivery.
• Maintain cleanliness, hygiene, and sanitation standards throughout spa areas.
• Manage inventory and submit monthly product counts and financial reports, including payroll.
• Coordinate new-hire orientation and training on services, customer experience, and operational systems.
• Schedule continuing education with vendors and trainers to keep staff current on products and best practices.
• Handle guest inquiries and complaints professionally and promote positive guest relations.
• Create and implement spa operating procedures with the manager.
• Assist with spa promotions, events, and marketing initiatives.
• Help design new spa services and treatment offerings as needed.
• Coach staff, provide performance feedback, participate in annual reviews, and apply discipline as needed.
• Collaborate with other departments and assist team members in meeting guest needs.
• Monitor service providers’ certifications and professional requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED