Spa Supervisor

Ojo Spa Resorts • La Cienega, NM

1d • Onsite

About The Position

The Spa Supervisor supports daily spa operations by overseeing guest-facing areas, assisting with front desk functions, and maintaining clean, organized facilities. The role helps create a serene and welcoming environment, deliver gracious customer service, maintain operational consistency, coordinate team schedules, and guide Spa Attendants and other support staff. The Spa Supervisor supports quality control and implementation of spa policies and procedures, liaises between team members and spa management, addresses guest needs, and models Ojo Spa Resorts’ Core Values: Accountability, Authenticity, Diversity, Excellence, Gratitude, Happiness, Integrity, Mindfulness, Respect, and Teamwork.

The position assists Spa Management with daily activities and special projects; provides tours and escorts guests through spa facilities; opens and closes the spa; performs facility inspections; handles paperwork; and performs Spa Attendant duties as needed. It maintains supplies, amenities, equipment, treatment areas, and cleanliness and safety standards. The supervisor also supports scheduling, inventory, training, and cross-training with the Springs and Lodging departments.

Under the direction of Spa Management, and in their absence, the Spa Supervisor oversees team members, evaluates performance, offers respectful coaching and feedback, supports training, encourages cooperation, and reports staff accomplishments and concerns to the Manager. Other reasonable related duties may be assigned as business needs change.

Requirements

• Ability to work a flexible schedule, including days, nights, weekends, and holidays.
• Minimum two years of spa experience with supervisory duties preferred.
• High school diploma or equivalent.
• Valid driver’s license.
• Pre-approval to operate a company-owned golf cart, including completion of a Motor Vehicle Record Disclosure and Release form for a motor vehicle report check.
• Reliability and punctuality; attendance and timeliness are critical.
• Desire to ensure the best possible guest experience.
• Ability to work in a quiet environment and respect Ojo’s whisper policy.
• Ability to handle exposure to heat and steam from saunas and steam rooms.
• Ability to work outdoors in all types of weather, including heat and cold, and navigate uneven ground, diverse terrain, and multiple stairs.
• Ability to stand and move for eight hours or more per day, indoors and outdoors; sit, reach, lift, bend, kneel, stoop, climb, and push or pull items and laundry bins weighing up to 60 pounds.
• Manual dexterity, auditory focus, and visual attention; ability to follow written and oral instructions and procedures.
• Positive, friendly attitude with guests.

Nice To Haves

• At least two years of spa experience with supervisory duties.
• CPR certification; certification can be obtained on the job if needed.

Responsibilities

• Assist Spa Management with spa activities, special projects, scheduling, inventory, training, and other responsibilities as needed.
• Maintain comprehensive knowledge of spa services, yoga classes, workshops, and resort activities.
• Tour guests through spa facilities and escort them to lockers and/or private pools in a thorough, relaxed manner.
• Report maintenance issues, guest issues, first-aid needs, or other situations requiring assistance to the Spa Manager.
• Handle daily paperwork and open and close the spa using provided checklists.
• Inspect spa facilities to ensure cleanliness, organization, restocking, maintenance, and safety.
• Use department checklists and training manuals effectively and continue developing role-related knowledge and skills.
• Perform Spa Attendant duties and assist Springs staff when needed.
• Understand emergency and first-aid procedures, assist guests accordingly, and follow the incident reporting process.
• Provide oversight of team members and quality control, ensuring team members are at assigned posts and completing their tasks.
• Ensure room assignments are posted, computers are ready, and hydrocollators are operated according to shift procedures.
• Submit Facilities work orders for malfunctioning equipment or unsafe areas.
• Keep spa amenities, paper supplies, and other supplies stocked and maintain supply PAR levels.
• Ensure robes are counted back from laundry and logged, and water containers are cleaned and sanitized at the end of the day.
• Ensure LMT work areas are organized, clean, sanitized, and stocked; complete massage-room equipment inventory; and manage LMT products at the start and end of shifts.
• Wear the department-required uniform and name tag.
• Cross-train in the Springs and Lodging departments to support a seamless guest experience.
• Supervise spa team members under Spa Management’s direction and in its absence.
• Evaluate individual performance, provide timely and respectful coaching, encourage cooperation, and reinforce successful performance.
• Assist with training new workers using provided manuals and checklists.
• Report staff accomplishments and concerns to the Manager and assist with performance evaluations and disciplinary actions when approved by Management.
• Maintain a calm demeanor, build positive staff relationships, and communicate department and resort policies and expectations consistently.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED