Spa Supervisor

Four Seasons Hotels and Resorts • Brookside, DE

12d • Onsite

About The Position

The Spa Supervisor will support the Spa Director in managing and overseeing the daily operations of the department, ensuring compliance with the hotel’s established service, quality, and wellness standards. This role will play a key part in team supervision, treatment and reservation coordination, guest service, and operational follow-up, contributing to an exceptional guest experience and an efficient Spa operation.

Requirements

• Education in Hospitality, Tourism, Business Administration, Spa & Wellness, or a related field.
• Minimum 3–5 years of experience in Spa, Wellness, hospitality, or guest service.
• Previous supervisory or team leadership experience.
• Advanced or fluent English, both written and spoken.
• Excellent communication, leadership, and organizational skills.

Responsibilities

• Support the Spa Director in planning, coordinating, and overseeing the daily Spa operations.
• Supervise and support therapists and Spa team members, promoting high standards of service, professionalism, and teamwork.
• Ensure every guest receives a personalized experience by anticipating their needs and following up on preferences and requests.
• Oversee reservations, treatments, schedules, and team availability to ensure an organized and efficient operation.
• Monitor compliance with Spa quality, hygiene, presentation, and safety standards.
• Professionally handle guest requests, feedback, and special situations.

Benefits

• The opportunity to be part of Four Seasons within a luxury hospitality environment.
• Professional development and career growth opportunities.
• Continuous training and development.
• Exposure to international service and guest-experience standards.
• Collaborative, professional, and excellence-driven work environment.
• Competitive benefits according to the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree