Spa Supervisor

Auberge Collection•Santa Fe, NM

About The Position

The Spa Supervisor supports daily leadership and operations of the Spa at Bishop’s Lodge, helping ensure an exceptional wellness experience that reflects the property and Auberge Collection standards. This visible, hands-on leader sets an example through intuitive, personalized, thoughtful service and helps foster a calm, welcoming environment for guests and team members. The role supports spa operations, team development, guest satisfaction, scheduling, service delivery, and compliance with operational and safety standards.

Requirements

High school diploma or equivalent required.
At least 2 years of experience in spa, wellness, hospitality, or luxury guest services required.
Strong leadership and team supervision skills.
Excellent communication and interpersonal skills.
Ability to multitask and remain organized in a fast-paced environment.
Strong attention to detail and commitment to service excellence.
Ability to work flexible schedules, including weekends, holidays, and evenings.
Ability to stand and walk for extended periods.
Ability to lift up to 25 pounds occasionally.
Ability to work in indoor and outdoor resort environments.

Nice To Haves

College or hospitality education preferred.
Prior supervisory or lead experience preferred.

Responsibilities

Supervise daily spa operations and support frontline spa team members.
Provide coaching, guidance, and real-time feedback to promote service excellence.
Assist with onboarding and training new spa associates.
Support scheduling and ensure appropriate staffing levels for service demand.
Promote teamwork, professionalism, and accountability within the spa team.
Help ensure guests receive a consistent, high-quality spa experience.
Assist with resolving guest concerns in a timely and professional manner.
Support VIP guests and special requests as needed.
Maintain a visible presence in spa areas to support guest engagement and service delivery.
Oversee spa opening and closing procedures.
Ensure cleanliness, presentation, and maintenance standards are met.
Monitor daily service flow for efficient scheduling and guest readiness.
Support inventory control, retail presentation, and supply management.
Ensure compliance with safety, sanitation, and spa operational standards.
Communicate with spa leadership and cross-functional resort departments.
Assist in coordinating schedules, appointments, and service adjustments.
Support consistent communication of spa policies and procedures to team members.