Spa Supervisor

Bernardus Lodge and Spa • Carmel Valley, CA

5h

About The Position

The Spa Supervisor reports directly to the Spa Director and helps ensure that spa operations run effectively and guest service standards are upheld. The role supervises, trains, and motivates the spa team to meet budgeted retail sales, service revenue, and guest service score goals. The Spa Supervisor also assists with time-off requests, minor coaching discussions, and guest recovery. The position typically requires availability to work all weekends and holidays and flexibility to accommodate employee call-offs.

The Spa Supervisor supports day-to-day operations, service consistency, safety, guest satisfaction, staff development, revenue initiatives, scheduling, inventory, and luxury-service standards. The role requires communication with the Spa Director and collaboration with spa and resort employees. The work environment may include outdoor and inclement weather conditions, with temperatures ranging from winter lows of 20 degrees to summer highs above 100 degrees.

Requirements

• Preferred two years of resort/hotel or salon/spa experience.
• Previous reception and point-of-sale experience.
• Excellent verbal, written, and communication skills.
• Ability to adapt to change and multitask calmly and efficiently, with emphasis on follow-up, cooperation, and courtesy.
• Knowledge of the spa environment and experience.
• Outstanding interpersonal, guest service, listening, and problem-solving skills.
• Highly organized and detail-oriented.
• Knowledge of computer booking software, point-of-sale systems, and Microsoft Office programs.
• Must meet legal age requirements for the position.
• Ability to work independently.
• Must provide valid document(s) to work in the United States.
• High school diploma or GED, and two years' experience in a related field.
• Must speak and communicate in English and clearly communicate with guests, management, and coworkers.
• Valid California driver's license required.
• Must be able to lift 25 pounds and stand and walk for long periods.

Nice To Haves

• Two years of resort/hotel or salon/spa experience is preferred.

Responsibilities

• Ensure consistent service, safety protocols, and guest satisfaction.
• Provide colleagues with constructive feedback to support continuous improvement.
• Communicate with the Spa Director about daily operations, purchasing requirements, guest feedback, and staff needs.
• Collaborate with the Spa Director on revenue initiatives, service enhancements, and staff incentive programs.
• Help develop and motivate the spa team to increase retail sales and guest loyalty.
• Audit spa appointment books for errors, rooming issues, and potential staffing needs.
• Audit the Spa Concierge email inbox to ensure communications meet spa standards.
• Meet weekly with the Spa Director for a recap and forecast plan.
• Assist with monthly retail inventory.
• Enter the staff schedule weekly into Dayforce.
• Manage, report, and rectify guest glitches and anticipate guest needs.
• Improve departmental financial performance by reducing labor and maximizing downtime.
• Serve as a spa ambassador during onboarding for new spa employees and ongoing cross-training for resort employees.
• Maintain, train, and engage staff in Forbes Standards of service and lead the team in delivering luxury service.
• Own and evolve task checklists, audits, training, and ordering needs for the division's roles.
• Assist with time-off requests, minor coaching discussions, and guest recovery.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED