Spa Supervisor

Bishop's Lodge • Santa Fe, NM

3d • Onsite

About The Position

The Spa Supervisor supports the daily leadership and operations of the Spa at Bishop’s Lodge, helping ensure an exceptional wellness experience aligned with the property’s character and Auberge Collection standards. This is a visible, hands-on leadership role focused on thoughtful guest service, team development, smooth spa operations, and guest satisfaction. The supervisor fosters a calm, welcoming environment where guests and team members feel cared for and supported.

Requirements

• High school diploma or equivalent required.
• At least 2 years of experience in spa, wellness, hospitality, or luxury guest services.
• Strong leadership and team supervision skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Strong attention to detail and commitment to service excellence.
• Ability to work flexible schedules, including weekends, holidays, and evenings.
• Ability to stand and walk for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Ability to work in indoor and outdoor resort environments.

Nice To Haves

• College or hospitality education preferred.
• Prior supervisory or lead experience preferred.

Responsibilities

• Supervise daily spa operations and support frontline spa team members.
• Coach, guide, and provide real-time feedback to support service excellence.
• Assist with onboarding and training new spa associates.
• Support scheduling and ensure staffing levels are appropriate for service demand.
• Promote teamwork, professionalism, and accountability within the spa team.
• Ensure guests receive a consistent, high-quality spa experience.
• Resolve guest concerns in a timely and professional manner.
• Support VIP guests and special requests as needed.
• Maintain a visible presence in spa areas to support guest engagement and service delivery.
• Oversee spa opening and closing procedures.
• Ensure cleanliness, presentation, and maintenance standards are consistently met.
• Monitor daily service flow to support efficient scheduling and guest readiness.
• Support inventory control, retail presentation, and supply management.
• Ensure compliance with safety, sanitation, and spa operational standards.
• Communicate with spa leadership and cross-functional resort departments.
• Assist in coordinating schedules, appointments, and service adjustments.
• Support consistent communication of spa policies and procedures to team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED