Spa Supervisor

Bernardus Lodge and Spa•Carmel Valley, CA

1d•$25 - $27

About The Position

The Spa Supervisor reports directly to the Spa Director and helps ensure effective spa operations and consistent guest service standards. The role supervises, trains, and motivates the spa team to meet budgeted retail sales, service revenue, and guest-service goals. It also assists with time-off requests, minor coaching discussions, and guest recovery. The supervisor is typically expected to work weekends and holidays and to be flexible when employees call off. The position supports day-to-day operations, team development, revenue initiatives, staffing, inventory, guest communications, and luxury-service standards. It includes onboarding new spa employees and cross-training resort employees, as well as maintaining task checklists, audits, training, and ordering needs across division roles.

Requirements

High school diploma or equivalent GED.
Two years of experience in a related field.
Previous reception and point-of-sale experience.
Excellent verbal, written, and general communication skills.
Ability to adapt to change and multitask calmly and efficiently, with emphasis on follow-up, cooperation, and courtesy.
Knowledge of the spa environment and experience.
Strong interpersonal, guest-service, listening, and problem-solving skills.
Highly organized and detail-oriented.
Knowledge of computer booking software, point-of-sale systems, and Microsoft Office programs.
Must meet legal age requirements for the position.
Ability to work independently.
Must provide valid documents authorizing work in the United States.
Must speak and communicate in English and communicate clearly with guests, management, and coworkers.
Valid California driver's license required.
Ability to lift 25 pounds and stand and walk for long periods.

Nice To Haves

Two years of resort, hotel, salon, or spa experience is preferred.

Responsibilities

Ensure consistency of service, safety protocols, and guest satisfaction.
Provide colleagues with constructive feedback to support continuous improvement.
Communicate with the Spa Director about purchasing requirements, guest feedback, staff needs, and day-to-day operations.
Collaborate with the Spa Director on revenue initiatives, service enhancements, and staff incentive programs.
Help develop and motivate the spa team to increase retail sales and guest loyalty.
Audit spa appointment books for errors, rooming issues, and potential staffing needs.
Audit the Spa Concierge email inbox to ensure communications meet spa standards.
Meet weekly with the Spa Director for a recap and forecast plan.
Assist with monthly retail inventory.
Enter the staff schedule weekly into Dayforce.
Manage, report, and resolve guest glitches and anticipate guest needs.
Support department financial performance by reducing labor and maximizing downtime.
Onboard new spa employees and cross-train resort employees as a spa ambassador.
Maintain, train, and engage the team in Forbes service standards and luxury service.
Maintain and evolve task checklists, audits, training, and ordering needs for division roles.