Spa Supervisor

Highgate Hotels • Ketchum, ID

3d

About The Position

The Spa Supervisor oversees daily spa operations at Viceroy Sun Valley and ensures each guest receives an exceptional, personalized experience consistent with the resort’s luxury hospitality standards. The position supervises spa team members, coordinates appointments and treatments, maintains the cleanliness and presentation of the facilities, and supports guest satisfaction, operational efficiency, and revenue goals. The supervisor also contributes to team development, safety and sanitation, and the resort’s reputation for luxury wellness experiences.

Requirements

• Previous experience in spa operations, hospitality, guest relations, or a related supervisory position.
• Strong leadership, interpersonal, communication, and organizational skills.
• Excellent customer service and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced luxury hospitality environment.
• Professional appearance, attention to detail, and a positive, guest-focused attitude.
• Flexibility to work weekends, holidays, and varying shifts as required.

Nice To Haves

• Knowledge of spa treatments, reservation systems, scheduling, and inventory management.

Responsibilities

• Supervise daily spa operations to ensure smooth workflow and consistent service excellence.
• Lead, train, and support spa team members in maintaining professional standards and delivering exceptional guest service.
• Welcome guests, manage reservations, coordinate treatment schedules, and accommodate special requests.
• Monitor guest satisfaction, promptly address concerns, and implement appropriate service recovery solutions.
• Keep spa facilities, treatment rooms, relaxation areas, and amenities clean, organized, and properly maintained.
• Monitor inventory of spa supplies, linens, amenities, and retail products, and coordinate replenishment as needed.
• Promote spa treatments, wellness packages, and retail products to enhance guest experiences and support revenue objectives.
• Coordinate with therapists, front desk personnel, housekeeping, and other hotel departments to ensure seamless service delivery.
• Ensure compliance with sanitation procedures, health and safety regulations, and established operating standards.
• Assist with staff scheduling, administrative duties, inventory control, and operational reporting.
• Monitor team performance and identify opportunities to improve service quality, productivity, and operational efficiency.
• Maintain guest confidentiality and uphold resort standards for professionalism, hospitality, and personalized service.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed