Hotel Sales & Events Coordinator

Sree Hotels•Charlotte, NC

2d•$37,000 - $40,000•Onsite

About The Position

SREE Hotels is hiring a Sales and Events Coordinator for its Embassy Suites by Hilton property in southwest Charlotte, North Carolina. The role supports Sales and Catering Managers with group and meeting/event clients, ensuring event and room requirements are documented and communicated to hotel departments. The coordinator secures and manages meeting, event, and catering details for internal and external clients and may act as a liaison between Sales Managers and customers to support satisfaction. The position maintains group files and sales database information, coordinates event details and room blocks, prepares proposals, contracts, banquet event orders (BEOs), group resumes, and function reports, and ensures relevant information is distributed throughout the hotel. It also provides customer service and administrative coverage, assists with site tours and sales preparation, coordinates billing and deposits, and works with hotel departments to help deliver events successfully. The role requires some weekend and evening work based on booked events. SREE Hotels describes itself as a growing hospitality property management group that owns and operates 25 hotels across several markets and brands. The company offers professional training and development, corporate support, competitive pay, and benefits including fully paid health insurance after three years of service, dental and vision insurance, and a matching 401(k).

Requirements

Prior experience in hospitality sales, event planning, or catering is required.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before customer groups or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply basic algebra and geometry concepts.
Ability to solve practical problems involving a variety of concrete variables and limited standardization.
Ability to interpret written, oral, diagram, or schedule-form instructions.
Must be able to work some weekends and evenings based on booked events.
Regularly talk or hear; frequently sit, stand, walk, use hands to handle objects, tools, or controls, and stoop, kneel, crouch, or crawl.
Regularly lift and/or move up to 10 pounds.
Vision requirements include close, distance, color, peripheral, and depth perception, and ability to adjust focus.

Nice To Haves

Prior experience working in a hotel environment.
Experience with OnQ and Delphi.

Responsibilities

Maintain and update active group files and log room-night and food-and-beverage pickup in the sales database after events are actualized.
Gather information about group habits from meeting planners to help hotel outlets plan staffing.
Support the Sales Department with deliveries, shipments, and disbursement of group equipment and collateral.
Update event functions as group agendas are finalized, help manage space needs, and notify the appropriate Director or Sales Manager about agenda changes or additions.
Attend designated sales and property meetings and maintain awareness of hotel operations.
Follow up on group room blocks before cutoff dates, review pickup, and confirm cutoff dates.
Answer incoming calls and provide phone, email, and office coverage for customers.
Block space and create detailed BEOs for meetings and events; work with clients on menus, themes, décor, equipment, and function space.
Prepare group resumes, daily function reports, and BEO packets and distribute event and room information throughout the hotel.
Resolve issues and complaints to support quality delivery and client satisfaction.
Ensure billing, commission payments, and deposits are correct and processed appropriately.
Conduct hotel site tours when needed and assist Sales Managers with site-visit preparation.
Assist Sales Managers with group rooming lists, convention kits, and collateral for in-house use and sales calls.
Prepare proposals, contracts, and BEOs promptly and create appropriate files.
Keep Sales Managers informed of messages received during their absence.
Attend pre-conference meetings to support client satisfaction.
Maintain professional and friendly relationships with departments, team members, and guests, and present a clean, professional image.
Perform other duties requested by Sales Managers or the General Manager.